Core System Administrator

Date: November 13, 2017
Grade: 5
Full-/Part-Time: Full-Time
Location: Brookings & Sioux Falls, SD; Cambridge & Roseville, MN
Supervisor: Core Support Manager
Overall Functions: This person assists the Core Support Manager with the overall integrity of the Jack Henry core processing system and ancillary systems. This person acts as a support resource for various system users in order to maintain data integrity and improve efficiencies and quality. This person works closely with various other FFC and business unit departments as well as third-party vendors.
Qualifications: This person should have a bachelor’s degree plus three years of related experience or the equivalent. This person must display good analytical skills, judgment skills, and attention to detail. This person should also possess excellent written and oral communication skills.


1. Work on projects as directed by the Core Support Manager that support effective system utilization and operational efficiency.

2. Research and implement effective solutions to departmental needs in accordance with compliance requirements and FFC policies, as directed by the Core Support Manager.

3. Assist with monitoring change control and support requests and taking appropriate action on those requests.

4. Document and track system changes in accordance with the change-control policy.

5. Create and transmit various data files to third parties as scheduled and/or required, and act as the point of contact for questions or data integrity issues.

6. Assist with the creation of year-end reporting, the implementation of the core system’s annual release, other software upgrades and replacements on various systems.

7. Assist the Core Support Manager in creating and conducting training on the various systems.

8. Document, track, manage, and be accountable for project results. Present regular updates to management on project status.

9. Obtain a detailed knowledge of managed systems in order to act as a resource for users. Obtain a general knowledge of other systems managed within the System Support Department.

10. Be responsible for coordination of enhancement process with third-party vendors.

11. Document and maintain business recovery plans and procedures for all managed systems and tasks performed, ensuring they do not conflict with FFC policies and/or applicable banking regulations to ensure systems and documentation are ready for exams and audits.

12. Attend applicable training sessions. Keep up to date on the latest system enhancements and industry trends and communicate them appropriately.

13. Act in accordance with FFC policies and procedures as set forth in the employee handbook.

14. Adhere to compliance procedures and participate in required compliance training.

EOE/AA/Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity