Insurance Manager

Date: December 7, 2017
Grade: 8
Full-/Part-Time: Full-Time
Location: Brookings, SD
Supervisor: CFO
Overall Functions: This person is responsible for managing all aspects of the insurance agency for Fishback Financial Corporation (FFC), including establishing branches in any of the bank’s market areas that the manager feels can benefit the organization. This person is responsible for properly staffing the agency and creating an environment that supports the organization’s service culture. This person is also responsible for establishing a positive and professional image for the agency, including dealings with customers, and other insurance companies and all internal FFC and bank personnel that the agency represents.
Qualifications: This person should have a bachelor’s degree plus seven years of related experience or the equivalent. Property & Casualty and Life & Health Licenses are required, along with all other applicable certifications. Excellent interpersonal and communication skills are also required. Excellent organizational skills are also necessary.


1. Plan, supervise, and direct staff, ensuring all processes are conducted efficiently and effectively and all assigned staff are trained, evaluated, and motivated to perform their responsibilities in an effective manner.

2. Create a strategic plan for the agency that establishes the goals and objectives of the agency for a three-year period.

3. Communicate with all bank presidents on how best to service the bank’s customers for insurance needs.

4. Identify and solicit both bank and nonbank customer sales prospects.

5. Strategically manage the insurance company volumes with the best interests of the customers, as well as provide the most opportunity for the agency.

6. Prepare insurance quotes and service existing customers as needed.

7. Create a marketing plan for the agency.

8. Ensure all regulatory reports are filed accurately and timely.

9. Complete an annual budget and be knowledgeable about reasons for variances between actual and budgeted results.

10. Handle customer claims in a professional and timely manner and supervise claim investigations.

11. Be responsible for the accuracy of financial statements.

12. Act in accordance with FFC policies and procedures as set forth in the employee handbook.

13. Adhere to compliance procedures and participate in required compliance training.

EOE/AA/Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity