Retail Banking Coordinator

Date: January 5, 2018
Grade: 4
Full-/Part-Time: Full-Time
Location: Brookings, SD
Supervisor: Retail Banking Supervisor
Overall Functions: This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.
Qualifications: This person should have an associate’s degree and a minimum of 3 years of related experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.

Responsibilities:

1. Perform general teller functions which may include but are not limited to: • Processing customer deposits and withdrawals

• Accepting loan payments

• Processing credit card cash advances

• Selling negotiable instruments such as cashier’s checks and money orders

2. Duties may include (Depending on location): • Act as Vault Teller in accordance with established procedures

• Research teller offages and report findings to accounting

• Balance and service ATM

• Maintain adequate branch supplies

• Assist in coordinating marketing of in-store promotional activities and programs

• Complete location month end reports

3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank

4. Balance teller drawer and daily transactions according to established procedures

5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.

6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.

7. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.

8. Sell and cross-sell products and services, open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures.

9. Complete verifications of deposit (depending on location)

10. Act as a backup for other departments as assigned by supervisor (depending on location)

11. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor

12. Adhere to compliance procedures and participate in required compliance training

13. Perform other duties as assigned

EOE/AA/Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity