Systems Administrator

Date: October 16, 2019
Grade: 5
Full-/Part-Time: Full-Time
Location: Brookings SD, Sioux Falls SD
Supervisor:
Overall Functions: Manage technology and corporate operations-related projects to ensure successful design, implementation, and operation. Work with internal and external customers to design, integrate, and maintain systems supporting business initiatives while achieving operating efficiency, information integrity, and availability. Ensure systems are maintained securely following industry best practices.
Qualifications: This person should have a four-year degree, preferably in the technology field, or the equivalent. This person must have a minimum of two years of demonstrated systems management including systems software and hardware operations experience. This person must possess analytical, technical, writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgment. This position requires infrequently lifting up to 75 pounds, occasionally lifting up to 50 pounds, and frequently lifting up to 25 pounds. This person may occasionally work in environments that may be louder than a normal office environment, requiring the use of hearing protection and protective clothing. This person will occasionally use ladders, power equipment, and hand tools in completing job responsibilities.

Responsibilities:

1. Perform system administration duties for financial-related applications, end-user computing (EUC) environment, and multiple other applications including user management, upgrades, new implementations, and support and training of end-user systems.

2. Receive customer inquiries via multiple channels and assess, prioritize, document, and provide first response back to the customer. Ensure each customer has a positive service experience on the first communication.

3. Manage client program implementation through planning tasks, controlling resources, and monitoring progress in order to support the implementation of technology solutions to business initiatives. Ensure technology implementation is consistent with business and technology management expectations.

4. Facilitate servicing of PC- and network-related problems and questions from internal users. This includes hardware, software, and application support. Ensure resolution of problems and inquiries, complete appropriate documentation, communicate effectively, and follow up within established service level agreements (SLAs).

5. Perform work by determining priorities, analyzing alternatives, and scheduling applicable methods and procedures for completion. Develop planning and implementation of methodologies working with project teams, stakeholders, and vendors with minimal supervision. Collaborate with ITS staff and internal users to complete assigned projects and research.

6. Implement and maintain systems in accordance with FFC security policies, best practices, and vendor hardening guides. Create and maintain system documentation. Review and update FFC ITS policies and procedures, ITS logs, technical training materials, inventories, and documentation.

7. Participate in required helpdesk after-hours on-call rotation.

8. Maintain up-to-date knowledge of the technology supported by attending industry seminars and training sessions.

9. Act in accordance with FFC policies and procedures as set forth in the employee handbook.

10. Adhere to compliance procedures and participate in required compliance training.

EOE/AA/Minority/Female/Veteran/Disability/Sexual Orientation/Gender Identity