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June 23, 2022
Grade 8
Location: Edina, MN or Roseville, MN

Overall Functions

This person shall be responsible for leading and developing successful Retail team(s) that embody First Bank & Trust’s service culture principals while exceeding organizational goals and strategic objectives, in an effective and profitable manner that ensures our customers and communities thrive. This person will be responsible for planning and executing the ongoing delivery of all Retail related functions that emphasize consistency. This person will be required to assist the Chief Retail Officer (CRO), Market President(s), and/or other applicable business line leaders throughout the organization, on matters related to Retail which meet the overall objectives of the bank.


This person must have a minimum of a bachelor’s degree and eight years of related experience or the equivalent. This person must demonstrate a proven and superior ability to lead and motivate teams, with assertiveness, integrity, empathy, agility, creativity, decisiveness, self-awareness, and gratitude. This person must possess strong written and verbal communication skills, be an active listener, and a knowledgeable facilitator. This person should be a solutions driven-problem solver who is able to provide sound advice and guidance to staff, clients, and colleagues. This person should have strong experience in the retail (consumer) area of banking, and handling of complex relationships, with a proven history of collaboration and a well-rounded understanding of all general banking knowledge.

1. Lead team(s) and develop an atmosphere of collaboration, open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
2. Coordinate Retail sales efforts in various Markets This includes team building and sales-goal management through regular sales meetings and implementation of incentive programs and cross-sell/referral opportunities.

3. Establish meaningful sales goals and track progress associated with the goals. Develop monitoring systems related to the goals that ensure relevant and timely data to provide results to the CRO, Market President(s) and other applicable Managers. Data should include indicators such as business volume (both in dollars and numbers), pricing, profitability, market share, etc.
4. Recommend, develop, and lead the implementation of current and new operational policies/procedures/programs/systems that support the bank’s goals of consistent delivery, operational efficiency and effectiveness, while building accountability.
5. Work with the Chief Retail Officer, Product Team, and Market President(s) to develop Retail delivery strategies for the bank, that align with the organization’s strategic objectives.
6. Coordinate and implement retail training initiatives as deemed necessary and/or directed by the CRO, organizational initiatives, and/or other applicable Leaders throughout the organization, with an emphasis on product knowledge and customer service. Collaborate with the Learning and Development Department to develop and implement these educational opportunities.
7. Manage the delivery of all products and services, sold by Retail staff, to ensure that regulatory, risk, loan policy guidelines and credit-quality standards are being maintained at all times.
8. Act as a participant and/or liaison to the Change Management Office on applicable projects, as directed by the CRO as it relates to complex initiatives impacting retail banking.
9. Maintain a positive work environment for assigned staff, ensuring engagement to the overall vision and values of the organization. Mentor and develop staff to ensure lower turnover and awareness of advancement opportunities according to their strengths and talents.
10. Increase bank visibility and public relations in the community by representing the bank as an active member in community organizations, , including business, charitable, civic, and social organizations to maintain a proper responsible citizen stature for the bank.
11. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
12. Adhere to compliance procedures and participate in required compliance training.

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email