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November 21, 2023
Grade 4
Location: Brookings, SD 
Overall Functions
This person performs a variety of administrative duties of a highly sensitive or confidential matter, in support of all aspects of HR. This role is responsible for responding to employee inquiries on human resources policies, as well as ensuring data integrity within HR systems, files. This person provides customer service to all staff corporate wide.

This person should have an associate’s degree and three years of previous related work experience, or the equivalent. This person must exhibit a high level of professionalism as well as above average written and oral communication skills. This person must have a proven record in dealing with highly confidential information. Excellent customer service skills are a must. Particular emphasis is placed on aptitude for detail.
1. Act as first point of contact, providing excellent customer service. Greet customers, screen calls, and provide a wide variety of administrative services.
2. Administer and maintain all personnel files, in accordance with bank policy, ensuring timely scanning, filing and confidentiality. Data integrity, including file naming, is essential.
3. Manage the HR Inbox by responding to employees’ requests and resolving issues in a timely and professional manner.
4. Assist in monitoring employee time and attendance records in Lightworks, including updating all supervisor changes in the time clock system.
5. Process terminated employee paperwork and perform necessary maintenance within HRMS.
6. Post all HR related announcements on the Intranet.
7. Process all Verifications of Employment and Giving Requests.
8. Complete all end of month reports including employee data reporting and HR Department credit card reconciliation.

9. Provide administrative support to the CHRO, HR Manager, and the various groups within the Human Resources department.
10. Assist with payroll and benefits operations.
11. Assist with admin tasks and note taking for multiple groups and committees within FBT and the HR department.
12. Provide primary support and planning assistance for events and employee recognition initiatives hosted by the department.
13. Oversee service award certificates and the ordering of the pins, including those for new hires.
14. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
15. Adhere to compliance procedures and participate in required compliance training.

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement(Opens in a new Window). Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email