Our Service Culture

Be a Part of a Culture of Service

Our culture carries through everything we do—and it impacts the way we do business. When you work with First Bank & Trust, you’re working with a company that is invested in more than just profits.

Be the 1 Service Culture

“Be the 1” is an internal campaign we created to help each of us strive to do our best every day. Our culture runs on eight core “Be the 1” principles, creating a collaborative and enjoyable work experience for all.

Service Culture Principles

  • BE PROUD of who we are—our bank, our customers, and our community.
  • BE EMPOWERED to make decisions and solve problems.
  • BE RELATIONSHIP MANAGERS, focusing on our clients' needs.
  • BE THE EXPERT, recommending products that fit.
  • BE PROMPT, CLEAR COMMUNICATORS, keeping each other and customers well informed.
  • BE HONEST, SINCERE, EMPATHETIC, AND APPRECIATIVE with each other, our support teams, and our clients.
  • BE PASSIONATE ABOUT SEEKING EDUCATION for yourself and our customers.
  • BE POSITIVE AND HAVE FUN.

Work For Us

We’re always talking with positive, personable people about joining our team. Our employees enjoy working together and treat each other (and customers) like family. If you want to work for a company who cares about their people and community, view our career opportunities.