Customer Service Representative - Insurance

Date: February 26, 2015
Grade: 4
Full-/Part-Time: Full-Time
Location: Sioux Falls, SD (I229)
Supervisor: Insurance Agency Manager
Overall Functions: This person is responsible for providing administrative support for the insurance agency, with a major emphasis on customer service.
Qualifications: This person should have an Associate’s Degree, plus one year of administrative/customer service experience or the equivalent. A high level of professionalism is a must, as well as above average written and oral communication skills. Individual must be a multi-tasker and have a strong attention to detail. Above average computer skills are needed. Property & Casualty Insurance License required or must be obtained within one year of hire.


1. Greet and identify customer needs, while performing a wide variety of administrative duties.

2. Assist agent with quotes, applications and policy submissions for new customers.

3. Provide support with policy changes, endorsements, cancellations, payments, claims, etc for existing customers.

4. Assist in prospecting for new business through existing client base and referrals.

5. Write personal lines and life & health policies as necessary, to back up the agent.

6. Adhere to compliance procedures and participate in required compliance training.


**Fishback Financial is an Equal Opportunity, Affirmative Action employer.  Minorities, women, veterans and individuals with disabilities are encouraged to apply.

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