What should I expect over conversion weekend, October 16–19?
Digital Banking will have limited access starting Friday evening, October 16 through Monday morning, October 19. Cash Management services, Bill Pay, ACH and Wire transfers, and Remote Deposit Capture will be unavailable over the weekend.
What should I expect when I log in to Digital Banking after conversion weekend?
Your username and password will remain the same. You will be asked to accept our Terms and Conditions, even if you have done so previously. Most of your settings will carry over during this conversion; however, be prepared to re-establish two-factor authentication, account alerts, and transaction tags. You can expect to re-register your secure token and re-establish your security questions when you click “Cash Manager.” Any alerts set up under Cash Manager today will remain the same. Please note, the first time you log in after conversion may take longer than normal while all the transaction data is loaded.
Will I be able to view my past statements?
Yes, if you are enrolled to receive electronic statements today, you will continue to see them online. It may take up to one week from October 19 for statements to all post. Click any account name and then select “Documents.” Next, choose the account statement you want to view. Up to 18 months of statements will be available.
How will this affect my accounting software (e.g., Quicken, Mint, QuickBooks)?
Yes. Prior to Friday October 16, we recommend downloading your latest transactions to ensure you have a complete history. On Monday October 19, you may need to re-establish connection.
What will happen to payments I have pending in Bill Pay during the conversion?
Scheduled payments will process normally.
Will my remote deposit still be connected to my Cash Manager?
Yes, you can continue to use the single sign-on feature found under “Cash Manager” after the merger. During merger weekend, you will be able to access Remote Deposit Capture using your direct log-in credentials at https://smartpay.profitstars.com/business/login/bankeasyb.
Will I still have access to my business credit cards in Digital Banking?
Yes, you can continue to use the single sign-on feature found under “Cash Manager.”
Will I have access to my existing ACH and wire templates?
Yes, your templates will transfer over.
How will this affect my recurring ACH payments and recurring wire transfers I set up in Cash Management?
These will process as normal.