Mobile Wallet

Pay confidently on the go! 

Using your First Bank & Trust Visa® Credit Card just became as easy as pulling out your phone. Instead of using your physical plastic card to make purchases, you can pay with your smartphone, tablet, or smartwatch using a mobile wallet. It’s our goal to give you convenient access to your money whenever and however you need it. Here’s an overview of the benefits of each mobile wallet and how the services generally work:

Mobile Wallets Offer Convenience, Security, and Rewards

  • Make speedy in-store purchases. Just hold your device to pay.
  • Make quick purchases within mobile apps. No need to enter your card info.
  • Receive offers. Many wallets and cards offer rewards and discounts.
  • Save time shopping online. Use Visa Checkout® on participating merchant sites and apps.

How a Mobile Wallet Works

  1. Download the mobile wallet app (or it may be already built into your mobile device).
  2. Add your First Bank & Trust Credit Card information to the mobile wallet.
  3. When you check out at participating merchants, access the mobile wallet and choose your card. If you’re making an in-store purchase, just hold your mobile device at the terminal.

Mobile Wallet Security

Before you use a mobile wallet service, look into what security measures the wallet provides to help protect your card information. With some mobile wallets, your full card number is not visible to merchants when you make a purchase. Some mobile wallets also have a way to disable the service if your card or mobile device is lost or stolen.

When you use your First Bank & Trust card, you get additional protections:

  • First Bank & Trust Credit Cards come with 24/7 fraud monitoring and Zero Liability® protection1, which means you aren't responsible for unauthorized transactions that you report promptly.
  • When you sign up your First Bank & Trust card for real-time alerts2, you can set up customized transaction alerts to fit your needs.

Choosing a Mobile Wallet

There are many mobile wallets to choose from. When you’re comparing features, be sure to check which mobile device is required and which merchants accept the wallet. Learn more about the most popular ones by clicking on the FAQ drop-downs below.

Apple Pay® FAQs
  • What devices can I use with Apple Pay?

      You can use Apple Pay on an eligible iPhone®, iPad®, Apple Watch®, MacBook Pro® with Touch ID®, and Mac® (Safari browser only) using the latest operating systems. For a list of compatible devices and required operating systems, go to www.apple.com/apple-pay.

  • How do I get Apple Pay on my device?

      Apple Pay is integrated into the Wallet app, which comes pre-installed on compatible devices.  You will be given an opportunity to configure Apple Pay upon setup of your new device. If you already have established an iTunes® account, the card that is on file will be made available to you immediately upon Apple Pay setup. You will have the ability to add additional eligible First Bank & Trust cards by using the camera to instantly capture your card details or by entering them manually. Please note, Apple Pay on the Apple Watch will not be set up through Wallet. You can load your First Bank & Trust cards to the Apple Watch app on the paired iPhone. An alert will be displayed on the watch upon card activation.

  • What First Bank & Trust cards can I add to Apple Pay?

      Apple Pay will work with all First Bank & Trust Visa® Credit Cards at this time.

  • When will other cards be eligible for Apple Pay?

      As the service expands, additional card types will be added. We’ll continue to provide more information on eligible cards as we add them.

  • Can I use multiple First Bank & Trust cards with Apple Pay?

      Yes. For each Apple Pay-enabled device (iPhone, iPad, Apple Watch, and MacBook Pro with Touch ID) you can load up to eight cards. Devices do not share cards, so if you want the same card on two different devices, you will need to load the card on each device separately.

  • How do I add my card?

      You can add your card in a few easy steps. The process for adding a card is a little different between your iPhone, iPad, Apple Watch, and MacBook Pro with Touch ID.

      iPhone*:

      1. Open the Wallet app, and then tap “Add Credit or Debit Card.”
      2. Position your card in the camera frame to automatically enter your card information. Or tap “Enter Card Details Manually” to manually enter your card information. (If you're asked to add the card that you use with iTunes®, just enter its security code.) 

      iPad*:

      1. Go to Settings and then tap “Wallet & Apple Pay.”
      2. Tap “Add Credit or Debit Card.”
      3. Follow the steps to add a new card.  (If you're asked to add the card that you use with iTunes, just enter its security code.)

      Apple Watch*:

      1. Open the Watch app on your iPhone (must be running iOS 8.2 or higher), go to the “My Watch tab,” and then tap “Wallet & Apple Pay.”
      2. Follow the steps to add a card.  If a card is already on your iPhone, tap “Add” next to the card.  To add a new card, tap “Add Credit or Debit Card.” (If you're asked to add the card that you use with iTunes, just enter its security code.)

      MacBook Pro with Touch ID*:

      1. Go to System Preferences > Wallet & Apple Pay.
      2. Tap “Add Card.”
      3. Follow the steps to add a new card. (If you're asked to add the card that you use with iTunes, just enter its security code.)

      If requested, follow additional steps to verify your card. After you confirm your First Bank & Trust card has been added to your eligible device, you’re ready to use it in Apple Pay.

      *For a list of compatible Apple Pay devices, see www.apple.com/apple-pay.

  • Why am I being asked to verify my First Bank & Trust card?

      For security reasons, we may need you to provide additional verification to add your First Bank & Trust card to Apple Pay. If necessary, Wallet or the Apple Pay app will tell you how to verify your card.

      If your information is verified, you should receive a Wallet or Apple Watch app notification that your card is ready for Apple Pay. If you haven’t received a notification after an hour, please call us at the toll-free number on the back of your card.

  • What is a default card for Apple Pay?

      Your default card for Apple Pay is the card that is automatically used every time you make a purchase.

  • How do I set my First Bank & Trust card as my default card in Apple Pay?

      Setting your First Bank & Trust card as your default is simple, and you only need to do it once. Go to Settings, tap “Wallet & Apple Pay,” and then tap “Default Card.” Choose your First Bank & Trust card as your default.

      Note: The first card you add to Apple Pay will automatically be your default card, but you can update it at any time.

  • Does First Bank & Trust charge anything to use Apple Pay?

      No. First Bank & Trust does not charge a fee for customers to use Apple Pay; however, an active data plan is required. Based on your wireless plan and mobile carrier's offering, additional message and data charges may apply. Your card’s terms and conditions will apply for purchases. First Bank & Trust does not charge any fees to add your card to Apple Pay.

  • Where can I use Apple Pay?

      Apple Pay is available on your Apple Pay-enabled iPhone, iPad, and Apple Watch1 in participating merchant apps, and you can use Apple Pay with your iPhone and Apple Watch1 at more than a million stores and restaurants whose payment terminals are set up to accept contactless payments. You can also make purchases from participating online merchants via the Safari browser.3

      View the list of merchants and apps at the Apple Pay site.

  • What is a contactless payment?

      Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

  • Is Apple Pay safe and secure for making payments? How does First Bank & Trust protect me against fraud?

      The safety and security of your account information is of the highest importance.

      As a security measure, you may receive a “verification required” message when adding your card to Apple Pay. Once verified, an on-screen message will appear stating that the card is ready for use. This verification is part of our multi-layered approach to security in payments.

      Additionally, when we review mobile wallet providers, we look for payment safety, quality of service, and ease of use for our customers. When you make payments with Apple Pay and your First Bank & Trust card:

      • Your full card number is not shown to the merchant or to Apple Pay.
      • All transactions are monitored by First Bank & Trust’s risk and fraud detection systems.
      • Purchases made using Apple Pay are protected by Zero Liability®1, so you won’t be held responsible for promptly reported unauthorized transactions.
  • What if I find unauthorized charges on the card I use with my Apple Pay on my iPhone, iPad, Apple Watch, or MacBook Pro with Touch ID?

      Your First Bank & Trust cards automatically come with the built-in security of First Bank & Trust’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you’re not responsible for unauthorized transactions when you report them promptly.

      Report lost or stolen cards immediately to First Bank & Trust by calling 800.843.1552.

  • What if my First Bank & Trust card is lost or stolen?

      Report lost or stolen cards immediately to First Bank & Trust by calling 800.843.1552 and mention that you added your card to Apple Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from Wallet or the Apple Watch app using the “Remove Card” option.  When you receive your replacement card, you will need to add the new card to Apple Pay before making any Apple Pay purchases.

  • What if my iPhone, iPad, or MacBook Pro with Touch ID is lost or stolen?

      In addition to notifying your mobile carrier, please call the First Bank & Trust number on the back of your card promptly and mention that you added your First Bank & Trust card to Apple Pay so that we can disable your card for use with Apple Pay. If you locate your device, you will need to add your card back to Apple Pay before making any Apple Pay purchases.

      If you have the Find My iPhone app downloaded to your device, you can use it to remotely lock your device. Please refer to the Apple website for more information about Find My iPhone.

  • What if my Apple Watch is lost or stolen?

      Please call the First Bank & Trust number on the back of your card promptly and mention that you added your First Bank & Trust card to Apple Pay so that we can disable your card for use with Apple Pay. You should also visit iCloud to remove your card from your Apple Watch. Please refer to the Apple website for more information on iCloud.

      If you locate your Apple Watch, you will need to add your card back to Apple Pay before making any Apple Pay purchases.

  • What happens if I un-pair my Apple Watch from my iPhone?

      If you un-pair your Apple Watch from your iPhone, all of your Apple Pay information is wiped from your Apple Watch. To use Apple Pay on your Apple Watch again, you will need to re-add your card information using the same process as when you initially set it up.

  • Where can I find more information about Apple Pay?
  • Why is the transaction amount in Wallet different from what’s in my First Bank & Trust Online Banking or Mobile Banking account detail?

      If you make an Apple Pay purchase with your card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. The initial authorized amount appears in your Apple Pay transaction history, but the actual transaction amount is deducted from your account.

      This happens frequently in places where:

      • You can add a tip (e.g., restaurants, salons).
      • There can be a significant difference between the amount that's authorized initially and the actual transaction amount (e.g., hotels, car rental agencies).

      For most card purchases, we receive the payment request, including the actual transaction amount, within three (3) business days of the transaction.

      Keep track of your transactions and ensure you have sufficient funds in your account to cover the final payment.

  • How will this keep my information more secure?

      By using a digital account number, you no longer need to share your personal account information when you shop, which reduces the threat of your sensitive data being stored or compromised, because only the digital account number is passed on and your payment details are never actually shared with a merchant.

  • What payment information will be on my receipt?

      Receipts should look the same as they always have. However, in some cases, receipts created from digital account usage may display the last four digits of your digital account which may differ from the last four digits of your physical card.

  • What should I do when I receive a new, renewed, or replacement card?

      For any new or replacement cards, you will go through the initial set up of providing the basic payments details to add the card. For a card renewal, the new expiration date will be automatically provided from Visa, with no action required by you.

  • What if I need to return an item?

      Any returns should be processed as they are done today. However, individual merchant return policies may vary.

Android Pay™ FAQs
  • What devices can I use with Android Pay?

      You can use Android Pay on the following Android™ devices:

      • NFC-enabled phones and tablets running Android OS 4.4 (KitKat) or higher
      • NFC-enabled Android smartwatches
      • Mobile ChromeTM browsers running v53 or higher

      Note: To set up Android Pay on your smartwatch, you need a compatible Android phone. To check compatibility, use your phone to visit g.co/WearCheck.

  • How do I get Android Pay on my device?

      Android Pay may be preloaded on select devices. If your device does not have the app, simply download it from the Google Play™ store.

      Android Pay requires that you sign in to your Google account before you register any cards. During setup of Android Pay, you will be prompted to create an Android Pay PIN, pattern, or password. For select devices running Android Marshmallow 6.0 or later, you may use your fingerprint to verify transactions.

  • What First Bank & Trust cards can I add to Android Pay?

      Android Pay will work with all First Bank & Trust Visa® Credit Cards at this time.

  • When will other cards be eligible for Apple Pay?

      As the service expands, additional card types will be added. We’ll continue to provide more information on eligible cards as we add them.

  • Can I use multiple First Bank & Trust cards with Android Pay?

      Yes, you can use multiple cards with Android Pay. Devices do not share cards, so if you want to use the same card on two different devices, you will need to add the card on each device separately. To ensure you’re using your First Bank & Trust card, tap the card image on each of your devices to set it as your default payment card. You can easily switch between cards whenever you make a purchase.

  • How do I set my First Bank & Trust card as my default card in Android Pay?

      Once you’re in the Android Pay app, you can easily set your default card.

      On Android phone or tablet:

      1. Open the Android Pay app.
      2. Tap your First Bank & Trust card.
      3. Tap “Set as default card.”

      On Android Wear smartwatch:

      1. Open the Android Pay app.
      2. Scroll to the card you want to use as default and then tap it.
      3. From the bottom, swipe up on “More.”
      4. Tap “Set as default card.”
  • Do I need to my add my First Bank & Trust card to Android Pay if I already added it to Google Wallet™ or Android Pay prior to September 9, 2015?

      Yes, you need to remove your First Bank & Trust card from Google Wallet and add it again to Android Pay.

  • How do I add my card?

      Add your First Bank & Trust card to Android Pay on your Android device in a few easy steps.

      On Android phone or tablet:

      1. Open the Android Pay app on your device, and then touch the + sign to add a card.
      2. Position your card in the camera frame to automatically enter your card information. Enter the security code found on the card and provide additional information as required. Or you can manually enter the card number.
      3. Accept the terms of service and set your screen lock (activating Device Administrator is part of the Android Pay setup process).
      4. If requested, follow any additional steps to verify your card.

      On Android Wear smartwatch:

      • Pair your watch with your Android or compatible phone by turning on the Bluetooth on both devices. Make sure they have synched.
      • Open the Android Pay app on your watch, and then tap “Get Started.”
      • Add screen lock for extra security.
      • On your phone or watch, follow the instructions to add a card.
        • If you already have cards in Android Pay on your phone, simply tap the cards that you want to add to the watch.
        • If you are adding new cards, use your phone's camera and follow the steps. If requested, follow any additional steps to verify your card.
        • Note that this adds a card to the Android Pay app on only your watch (not your phone).
        • Confirmation will show on both your smartphone and your watch.   
  • Why am I being asked to verify my First Bank & Trust card?

      For security reasons, we may need you to provide additional verification to add your First Bank & Trust card to Android Pay. If necessary, the Android Pay app will tell you how to verify your card.

      Once your information is verified, you will see an on-screen message that your card is ready for Android Pay.

  • Does First Bank & Trust charge anything to use Android Pay?

      No. First Bank & Trust does not charge a fee for customers to use Android Pay; however, an active data plan is required. Based on your wireless plan and mobile carrier's offering, additional message and data charges may apply. Your card’s terms and conditions will apply for purchases. First Bank & Trust does not charge any fees to add your card to Android Pay.

  • Where can I use Android Pay?

      You can use Android Pay at over one million locations whose payment terminals are NFC-enabled and set up to accept Android Pay. You can also use Android Pay to make purchases in apps and online using your device mobile Chrome browser (running Chrome v53 or higher) at participating merchants.

      View the list of merchants and apps at the Android Pay site.

  • Do I need to be connected to the Internet or a cellular network to make a payment?

      No, but you will need to connect every so often to refresh the app. This will help ensure Android Pay is ready to pay when you are.

  • What is a contactless payment?

      Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

  • Is Android Pay safe and secure for making payments? How does First Bank & Trust protect me against fraud?

      The safety and security of your account information is of the highest importance.

      As a security measure, you may receive a “verification required” message when adding your card to Android Pay. Once verified, an on-screen message will appear stating that the card is ready for use. This verification is part of our multi-layered approach to security in payments.

      Additionally, when we review mobile wallet providers we look for payment safety, quality of service, and ease of use for our customers. When you make payments with Android Pay and your First Bank & Trust card:

      • Your full card number is not stored on your mobile device.
      • All transactions are monitored by First Bank & Trust’s risk and fraud detection systems.
      • Purchases made using Android Pay are protected by Zero Liability®,1 so you won’t be held responsible for promptly reported unauthorized transactions.
  • What if I find unauthorized charges on the card I use with Android Pay?

      Your First Bank & Trust cards automatically come with the built-in security of First Bank & Trust’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you’re not responsible for unauthorized transactions when you report them promptly.

      Report lost or stolen cards immediately to First Bank & Trust by calling 800.843.1552.

  • What if my First Bank & Trust card is lost or stolen?

      Report lost or stolen cards immediately to First Bank & Trust by calling 800.843.1552 and mention that you added your card to Android Pay. We will close your card so that no more purchases can be made.

  • What if my Android device is lost or stolen?

      If your Android device is ever lost or stolen, you can use Android Device Administrator to lock it remotely, create a new password, and wipe your personal information from it.

      We also recommend notifying your mobile carrier and calling the First Bank & Trust number on the back of your card promptly. Mention that you added your card to Android Pay so we can disable your card for use with Android Pay. If you locate your device, you will need to add your card back to Android Pay before making any Android Pay purchases.

  • Where can I find more information about Android Pay?
  • Why is the transaction amount in my Android Pay transaction history different from what’s in my First Bank & Trust Online Banking or Mobile Banking account detail?

      If you make an Android Pay purchase with your card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. The initial authorized amount appears in your Android Pay transaction history, but the actual transaction amount is deducted from your account.

      This happens frequently in places where:

      • You can add a tip (e.g., restaurants, salons).
      • There can be a significant difference between the amount that's authorized initially and the actual transaction amount (e.g., hotels, car rental agencies).

      For most card purchases, we receive the payment request, including the actual transaction amount, within three (3) business days of the transaction.

      Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.

  • Where can I view transaction history made with Android Pay?

      On Android phone:

      1. Open the Android Pay app.
      2. Touch the card you used to pay.
      3. Find and tap your transaction.

      On Android Wear smartwatch:

      1. On your smartwatch, open the Android Pay app.
      2. Tap a card.
      3. Swipe up on the card to view your transaction.
  • How will this keep my information more secure?

      By using a digital account number, you no longer need to share your personal account information when you shop, which reduces the threat of your sensitive data being stored or compromised, because only the digital account number is passed on and your payment details are never actually shared with a merchant.

  • What payment information will be on my receipt?

      Receipts should look the same as they always have. However, in some cases, receipts created from digital account usage may display the last four digits of your digital account which may differ from the last four digits of your physical card.

  • What should I do when I receive a new, renewed, or replacement card?

      For any new or replacement cards, you will go through the initial set up of providing the basic payments details to add the card. For a card renewal, the new expiration date will be automatically provided from Visa, with no action required by you.

  • What if I need to return an item?

      Any returns should be processed as they are done today. However, individual merchant return policies may vary.

Samsung Pay® FAQs
  • What devices can I use with Samsung Pay?

      Samsung Pay uses proprietary technology that works with both Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enable the Samsung Galaxy® S8, S7, S7 edge, S6, S6 active, S6 edge, S6 edge+, and Note 5 to make transactions at most card readers where you can swipe or tap your card, excluding gas station pumps.

      Samsung Pay is automatically installed through a software update for eligible devices. Please visit the Samsung Pay site for a full list of compatible devices.

  • How do I get Samsung Pay on my device?

      Samsung Pay is available with the S7, S7 active, S7 edge, S6, S6 active, S6 edge, S6 edge+, and Note5 through an app update. The availability will vary by mobile network operator. The app will appear when the customer installs the operating system update. Samsung Pay will be a preloaded app on upcoming Samsung Iconic devices. The app is not available for download on unsupported devices.

  • What First Bank & Trust cards can I add to Samsung Pay?

      Samsung Pay will work with all First Bank & Trust Visa® Credit Cards at this time.

  • Can I use multiple First Bank & Trust cards with Samsung Pay?

      Yes, you can use up to 10 cards with Samsung Pay. You can easily switch between cards whenever you make a purchase.

  • How do I set my First Bank & Trust card as my default card in Samsung Pay?

      The last card you made a purchase with in Samsung Pay will automatically appear as the card that would be used the next time you open the app. However, you can always swipe between all the cards you have added and select a different card before making a purchase.

  • How do I add my card?

      Cards can be easily added to the Samsung Pay app by using your device’s camera to scan in your card’s information, or by manually inputting the card information. If requested, follow any additional steps to verify your card.

  • Why am I being asked to verify my First Bank & Trust card?

      For security reasons, we may need you to provide additional verification to add your First Bank & Trust card to Samsung Pay. If necessary, the Samsung Pay app will tell you how to verify your card.

      Once your information is verified, you will see an on-screen message that your card is ready for Samsung Pay.

  • Does First Bank & Trust charge anything to use Samsung Pay?

      No. First Bank & Trust does not charge a fee for customers to use Samsung Pay; however, an active data plan is required. Based on your wireless plan and mobile carrier's offering, additional message and data charges may apply. Your card’s terms and conditions will apply for purchases. First Bank & Trust does not charge any fees to add your card to Samsung Pay.

  • Where can I use Samsung Pay?

      Samsung Pay works almost anywhere you can swipe or tap your card.4

      Note that Samsung Pay does not currently work at gas station pumps where you have to insert your card, but it will work at most gas station cashier card readers.

      Currently Samsung Pay can be used for in-store payments only.

  • Do I need to be connected to the internet or a cellular network to make a payment?

      No, an active internet connection is not required to make in-store purchases, but your device should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. Samsung Pay does require an active internet connection to activate the app or add a new card.

  • What is a contactless payment?

      Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

  • Is Samsung Pay safe and secure for making payments? How does First Bank & Trust protect me against fraud?

      The safety and security of your account information is of the highest importance.

      As a security measure, you may receive a “verification required” message when adding your card to Samsung Pay. Once verified, an on-screen message will appear stating that the card is ready for use. This verification is part of our multi-layered approach to security in payments.

      Additionally, when we review mobile wallet providers we look for payment safety, quality of service, and ease of use for our customers. When you make payments with Samsung Pay and your First Bank & Trust card:

      • Your full card number is not stored on your mobile device.
      • All transactions are monitored by First Bank & Trust’s risk and fraud detection systems.
      • Purchases made using Samsung Pay are protected by Zero Liability1, so you won’t be held responsible for promptly reported unauthorized transactions.
  • What if I find unauthorized charges on the card I use with Samsung Pay?

      Your First Bank & Trust cards automatically come with the built-in security of First Bank & Trust’s fraud monitoring and Zero Liability protection. If your card or its number is ever lost or stolen, you’re not responsible for unauthorized transactions when you report them promptly.

      Report lost or stolen cards immediately to First Bank & Trust by calling 800.843.1552.

  • What if my First Bank & Trust card is lost or stolen?

      Report lost or stolen cards immediately to First Bank & Trust by calling 800.843.1552 and mention that you added your card to Samsung Pay. We will close your card so that no more purchases can be made.

  • What if my Samsung device is lost or stolen?

      If your device is lost or stolen, you can use Samsung’s Find My Mobile service to try to find it. We recommend remotely disabling the cards from Samsung Pay.

      We also recommend notifying your mobile carrier and calling the First Bank & Trust number on the back of your card promptly. Mention that you added your card to Samsung Pay so we can disable your card for use with Samsung Pay. If you locate your device, you will need to add your card back to Samsung Pay before making any Samsung Pay purchases.

  • Where can I find more information about Samsung Pay?
  • Why is the transaction amount in Wallet different from what’s in my First Bank & Trust Online® or First Bank & Trust Mobile® account detail?

      If you make a Samsung Pay purchase with your card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. The initial authorized amount appears in your Samsung Pay transaction history, but the actual transaction amount is deducted from your account.

      This happens frequently in places where:

      • You can add a tip (restaurants, salons)
      • There can be a significant difference between the amount that's authorized initially and the actual transaction amount (hotels, car rental agencies)

      For most card purchases, we receive the payment request, including the actual transaction amount, within 3 business days of the transaction.

      Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.

  • How will this keep my information more secure?

      By using a digital account number, you no longer need to share your personal account information when you shop, which reduces the threat of your sensitive data being stored or compromised, because only the digital account number is passed on and your payment details are never actually shared with a merchant.

  • What payment information will be on my receipt?

      Receipts should look the same as they always have. However, in some cases, receipts created from digital account usage may display the last four digits of your digital account which may differ from the last four digits of your physical card.

  • What should I do when I receive a new, renewed, or replacement card?

      For any new or replacement cards, you will go through the initial set up of providing the basic payments details to add the card. For a card renewal, the new expiration date will be automatically provided from Visa, with no action required by you.

  • What if I need to return an item?

      Any returns should be processed as they are done today. However, individual merchant return policies may vary.

Mobile Wallet Terms & Conditions

1 Please see your applicable First Bank & Trust account agreement and card terms and conditions for information on liability for unauthorized transactions.

2 Actual time to receive alert is dependent on wireless service and coverage within area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for alert service may vary by issuer. Additional restrictions apply.

3 You can use Apple Pay on eligible iPhones, iPads, Apple Watches, and Macs (Safari browser only) using the latest operating systems. For a list of compatible devices and required operating systems, go to www.apple.com/apple-pay.

4 Please see the Samsung Pay Support page for more information on device compatibility and merchant terminal limitations. The Samsung Gear app is available to download and install on all Android phones 4.4 and higher.

 

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID, and Apple Watch are trademarks of Apple Inc.

Android, Android Pay, Chrome, and the Android logo are trademarks of Google Inc.

Samsung, Samsung Pay, Samsung Galaxy, Samsung Gear, and Galaxy S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Samsung Pay is available on select Samsung devices.