Retail Data Breaches

Your Security is Top Priority

Our first priority has always been to protect our cardholders. After a data compromise, such as the The Home Depot and Target store breaches, we intensify the monitoring of potentially compromised accounts.

We receive notifications from Visa about a potential security breach at particular merchants. At that time, we evaluate the type of breach and the details involved to determine the level of risk to our cardholders. If we feel your card is at risk for fraud and needs to be re-issued immediately, we will contact you. Because we are replacing your card, the new card number will protect you from any other security breaches that occurred prior to card replacement.

What should you do if you believe your card was involved in a merchant data breach?

Monitor your account activity daily. The easiest way to monitor your account is to review your activity online.

When you receive your monthly and/or online statements, it is important to carefully review them as well. If you see any suspicious activity, call us immediately. If your card is compromised, Visa's Zero Liability policy¹ ensures that you won't be held responsible for fraudulent charges made with your card or account information.

1 Visa's Zero Liability Policy: As the cardholder, you must establish that the transaction is not your responsibility as per the applicable account agreements. Does not apply to ATM transactions or PIN transactions not processed by Visa. Individual provisional credit amounts may be withheld, delayed, limited, or rescinded by an issuer based on factors such as gross negligence or fraud, delay in reporting unauthorized use, investigation and verification of claim, and account standing and history.