Enhanced Business Digital Banking Experience Coming!
Our Business Digital Banking platform is getting an upgrade to include enhancements to our ACH, Positive Pay, Wire Transfer, and Business Bill Pay. These improvements provide consistent functionality across all solutions, making managing payments easier.
What You Need to Know
Starting June 17, you will see a new, easy-to-access Payments section on the left side of your dashboard. This new design simplifies your experience in managing payment transactions.
Utilizing the same account log-in and dashboard you enjoy today, you will benefit from the following features:
- Streamlined Payments menu for simplified transactions
- Fewer clicks required through intuitive and user-friendly processes
- Updated security requirements for payment transactions
- Payment processing now available from your mobile device
Business Digital Banking User Guides
When will the enhanced Business Digital Banking be available?
We’re excited to announce that on Tuesday, June 17, we will begin upgrading users to the enhanced Business Digital Banking platform.
Please note that due to scheduled system maintenance, some Business Digital Banking features may be temporarily unavailable from approximately 7:00 a.m. to 10:00 a.m. We apologize for any inconvenience this may cause and appreciate your patience during this transition.
Once maintenance is complete, users will have access to Cash Management features in the PAYMENTS section (located in the left menu bar), including ACH origination, ACH and Check Positive Pay, Business Bill Pay, and Wire Transfer, providing more robust options for managing your finances.
Where do I submit my ACH, Wire Transfer or Positive Pay transactions?
Starting June 17, you will use the PAYMENTS section to access and process ACH, Wire transfer, Bill Pay, or Positive Pay transactions. The payment solutions will also be available through your enrolled mobile banking application.
Will the system be down at any point?
Due to scheduled system maintenance, some Business Digital Banking features may be temporarily unavailable from approximately 7 a.m. to 10 a.m. on Tuesday, June 17. We apologize for any inconvenience this may cause.
Where do I find the Desktop Remote Deposit Capture option for my check scanner?
The EPS tab will now be on the left menu bar of the Dashboard in the Business Digital Banking platform.
Will I need to re-establish my alerts I had set up?
No, the alerts you had will remain as they are set.
Will I still have access to Cash Manager?
Yes, the Cash Manager section will continue to be available. Some features, such as credit cards, reporting, and alerts, will still be accessed through this section. We encourage you to utilize the Payments menu for more streamlined ACH, Positive Pay, Wire Transfer, and Business Bill Pay transactions.
What enhancements have been made on the Business Digital Banking platform?
The Business Digital Banking platform has introduced a conveniently located PAYMENTS section for ACH, Business Bill Pay, Positive Pay, and Wire Transfer. Payment processing will also be available from your mobile devices. These enhancements allow for quick and easy access, enabling you to complete your payments efficiently.
Will my enrolled solutions or permissions change?
No, the entitled solutions and permissions will remain unchanged. However, you will now access these services through the PAYMENTS section on the left side of the Digital Banking menu. This tab will provide direct access to your ACH Origination, Business Bill Pay, Check and ACH Positive Pay, or Wire Transfer options. If you have three or more enrolled services, the PAYMENTS section will be visible; if you have two or fewer, the names of the enrolled services will be displayed instead.
Will the website I need to access change?
No, you will continue to access your digital banking through BANKeasy.com. You will now have access to the PAYMENTS section on the left side of the Digital Banking menu. This will provide a more simplified and consistent process for managing your payments.
Will my current log-in information stay the same?
Yes, your current log-in credentials will remain unchanged. Your Digital Banking ID and password will be the same when accessing the enhanced Business Digital Banking platform.
What Internet browser should I use?
For the best experience with Business Digital Banking, it is recommended to use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. Please note that Internet Explorer is not recommended, as it no longer supports the minimum security measures required to keep your data safe.
Will my Two-Factor Authentication (2FA) method change?
No, your current log-in credentials, including your Two-Factor Authentication (2FA) code, will remain unchanged as they are set today.
Will I still need my token?
Yes, you will continue to use the token device or phone application as they are set today to access the Cash Manager section.
Will I need to set up alerts?
No, your existing account balance, transaction, and deposit alerts will transfer automatically. To view your alerts, simply click on the desired account, and then select the Alert Preferences button.
Your existing Cash Manager alerts can be viewed by clicking on the Cash Manager menu, then select Options, followed by Alerts, and then Events.
What will happen to payments I have pending in Cash Manager during the transition?
Scheduled payments will process normally during the transition. If you wish to make any changes to your scheduled payments, please go to Cash Manager on the dashboard to access and manage your payments.
Will I still be able to complete external transfers to an account outside of First Bank & Trust?
No, the external transfer option is considered a consumer feature and is subject to consumer protection regulations. However, a business account can complete transfers to another financial institution through the ACH Origination solution, which is regulated by the Nacha Operating rules.
Is there an added cost for using the Business Digital Banking platform enhancements?
Currently, there are no additional costs for the basic Business Digital Banking services. However, please note that certain cash management modules and services may have associated fees. For detailed information on specific services and their costs, please refer to your Cash Management Sales Consultant or Business Banker.
How do I activate or start using the Business Digital Banking platform enhancements?
Once you have logged into BANKeasy.com, with your existing Digital Banking credentials, you will see the PAYMENTS section on the left menu bar (if you have two or fewer solutions, the names of the enrolled services will display). To enroll for additional services please refer to your Cash Management Sales Consultant or Business Banker.
Will I be able to view my past statements and notices?
Yes, if you are enrolled to receive electronic statements today, you will be able to see them within the new Digital Banking platform both online and in the mobile app. Click on any account name and select Documents. Next, choose the account statement or notice you want to view. Up to 18 months of statements will be available.
Will this affect my accounting software (e.g., Quicken or QuickBooks)?
No, Business Digital Banking access will remain as it is today with access to the active account transactions and history.
Can I use the PAYMENTS section from my mobile device?
Yes, payment processing is now available from your mobile devices. Download the First Bank & Trust mobile app (search BANKeasy), and easily manage your bank accounts from your smartphone or tablet.*
What are the updated security requirements?
Instead of being prompted to enter your password for high-risk activities, you will receive a pop-up to enter your primary 2-step verification method.
Contact Us
If you encounter any issues or have further questions, you have three convenient options to reach the Cash Management Service team:
- Messaging: Use the “Messages” feature within your Business Digital Banking session to send us a secure message.
- Phone: Call us at 844-836-9722.
- Email: Send a message to cash.management@bankeasy.com.
*The links will take you to the application store for your device, which has its own privacy and information security policies.
We do not charge a fee for Digital Banking. However, please be aware that standard messaging and data rates from your cell phone provider may apply. Google Play and the Google Play logo are trademarks of Google LLC. The App Store and App Store logo are registered trademarks of Apple Inc.