A trend has been identified where customers are reporting receiving calls or texts claiming to be First Bank & Trust and asking them to provide account information or verify log-in credentials or transactions. It is important that you DO NOT provide any information to the caller. If ever in doubt, hang up and call us directly at 800.843.1552.
Examples of messages and verification screens:
- A link, which encourages the individual to click the link. Once clicked, a log-in page that mirrors the First Bank & Trust Digital Banking log-in page could appear, tricking the individual into entering their Digital Banking credentials.
OR
- Instructions to reply yes/no. Once a customer engages in the text, they receive a phone call claiming to be First Bank & Trust and are asked to share their Digital Banking credentials/personal information.
The messages or verification screen may look similar to one of the following:
Do not click any link and do not provide any information. This is a phishing attempt and any information shared should be considered compromised.
Use extra caution when receiving communications like emails or texts with links. First Bank & Trust won't contact you in this manner about this type of account activity or asking you to log in to your account. Please also pay extra attention to email notifications from First Bank & Trust notifying you of external accounts being added that you did not authorize.
If you have questions regarding the status of your account, please call our Contact Center team directly at 800.843.1552.
Ways to Identify Phishing Attempts:
- Correspondence is unexpected and contains a sense of urgency.
- Offer comes from an unknown entity with whom you have no previous relationship.
- Contact information on correspondence does not align with published and trusted contact information for the business it appears to be coming from.
- Account number cited on correspondence does not match your actual account number.
- Sensitive information is requested, such as usernames, passwords, financial information, personal information, etc.
