May 8, 2025
While bank employees are trained to catch fraud on the job, they can also help when it’s least expected, like at a gas station over lunch. For First Bank & Trust employee Ethan Gette, staying vigilant is second nature.
Gette was at a gas station when he noticed an individual putting money into a Bitcoin machine. The person was on the phone and looked visibly distressed. Sensing something was off, Gette approached the individual and asked if everything was okay. It turned out the individual was actively being scammed, pressured to send money immediately or face arrest.
“I could tell they were scared, and the situation didn’t seem right,” said Gette. “I just asked a few questions, and when I realized what was happening, I explained that this was a scam. Thankfully, we were able to alert the police and save the individual from losing more money.”
Unfortunately, scams like these are becoming increasingly common. According to the Federal Trade Commission (FTC), consumers reported losing more than $12.5 billion to fraud in 2024. While online scams resulted in the highest total losses, traditional contact methods like phone calls, texts, or emails accounted for $1.9 billion in losses, with data showing that individuals who interacted with scammers over the phone lost more per person than through other methods. Adam Kniffen, First Bank & Trust Sioux Falls Market President, emphasizes how critical it is to stay alert to financial scams.
“Scammers are constantly finding new ways to manipulate people, and the financial losses can be devastating,” said Kniffen. “If something feels suspicious, take a step back. Don’t send money and contact your bank for guidance.”
Keep your finances secure by staying diligent. Well-known tips like never providing account log-in information or being suspicious when the caller is insistent that you take immediate action can help you remain secure. If you think you may be caught in a scam, let your financial institution know.
“If you think you are a victim of fraud, notify your bank as soon as possible. They may be able to stop the transaction,” Kniffen said. “Setting up balance and transaction alerts, checking your accounts regularly, and never sharing your banking information are all good steps toward protecting yourself.”
Knowing the signs of financial fraud is the first step in protecting yourself and, as Gette proved, sometimes it can help protect others, too. A moment of boldness and a simple conversation saved someone thousands of dollars. By staying alert and speaking up, we can all help protect our community from financial scams.
About First Bank & Trust
First Bank & Trust is part of Fishback Financial Corporation, South Dakota’s largest privately-held bank holding company. A family- and employee-owned bank, First Bank & Trust has 22 locations in 17 communities in South Dakota and Minnesota. Learn more at www.BANKeasy.com.Contact
Adam Kniffen
First Bank & Trust
Sioux Falls Market President
605.978.1143