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January 27, 2021
Grade 4
Full-Time
Location: Princeton, MN

Overall Functions
This person shall be responsible for providing high quality professional licensing services to the public.

Qualifications
This person should have an associate’s degree plus three years of prior experience or the equivalent. . This person should have good communication and problem solving skills as well as a genuine interest in satisfying the customer.

Responsibilities
  1. Evaluate, prepare, and process motor and recreational vehicle titles and registration applications, including processing Driver’s licenses, Minnesota ID card renewal applications, and game and fish licenses.
  2. Balance cash drawers and make daily deposits, as well as, maintain the check registers for each Department.
  3. Assist in collecting, organizing and maintaining information. This includes entering sales, handling payments and/or refunds, and collecting on returned checks.
  4. Monitor plate and sticker inventory for appropriate levels and accuracy to prevent loss. This includes ordering and entering inventory, and maintaining/monitoring record retention for appropriate time frame and proper disposal. *Full-time staff only*
  5. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  6. Adhere to compliance procedures and participate in required compliance training.
February 11, 2021
Grade 3
Intern
Location: Brookings, SD

Overall Functions
Assisting the BI department with work that includes designing, maintaining, and automating reports and delivery; testing results; researching data sources; assisting internal customers in the use of automated business intelligence tools and technology.

Qualifications
This candidate should be working on a Bachelor’s degree, preferably with an emphasis in one of the following: Economics, Business, Accounting, Mathematics, or Computer Science. T-SQL and Microsoft Office familiarity is preferred. This person must possess analytical, excellent inter-personal communication and customer service skills, the ability to stay organized, prioritize, and exercise confidentiality and discretionary judgement. FFC will not sponsor, renew, or extend immigration visas for this position.

Responsibilities
  1. Work effectively with internal customers to improve the quality of data and reporting; understand specific customer, management, and departmental needs; perform analysis of data and design reports.
  2. Make improvements and benefits that could be derived from modifications or automation of existing reports and manual processes.
  3. Assist with research, analyzation, build, and maintenance of automated reports using various software applications, BI tools, and SQL language.
  4. Thoroughly test data integrity of new or modified reports.
  5.  Contribute to departmental procedures which outline instructions for completion of all required reports, department deliverables, and blueprints for automated reports.
  6. Demonstrate continuous effort to improve operational efficiency, productivity, and accuracy; decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  7. Act in accordance with FBT Policies and Procedures as set forth in the employee handbook.
  8. Adhere to compliance procedures and participate in required compliance training.
February 16, 2021
Grade 3
Full-Time
Location: Sioux Falls, SD or Brookings, SD

Overall Functions
This position works as part of a team who support corporate change management initiatives. This may include the opportunity to implement and/or refine tracking mechanisms, set up and provide reports and reporting tools, evaluate processes and process flows, as well as contribute to the development of processes or participate in projects under supervision.

Qualifications
This person must have completed a minimum of two years toward a post-secondary degree. A background in Office products and SharePoint is desired. Some exposure to banking or bank processes is encouraged.


Responsibilities
  1. Assist with the creation of procedures, training materials, and implementation of department level processes with support of the Project Management Office (PMO) team to improve operational efficiencies and/or management monitoring and tracking.
  2. Create, update, and maintain analytical reporting for department level initiatives, as needed.
  3. Develop a foundational understanding of LEAN and Project Management methodologies (Waterfall/Agile) to support change management initiatives.
  4. Develop, track, maintain, and publish information to aid in PMO decisions.
  5. Facilitate meetings for research, communication, and problem-solving purposes with other support departments.
  6. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  7. Adhere to compliance procedures and participate in required compliance training.
February 2, 2021
Grade 5
Full-Time
Location: Sioux Falls, SD or Brookings, SD

Overall Functions
This person will be responsible for designing, implementing, and managing data and information security technologies to protect the integrity, availability, and confidentiality of information and systems owned, controlled, or managed by FBT. Ensure FBT technology policies and procedures are monitored with appropriate reporting and alerting levels established, documented, and delivered. Assist in technology projects, system administration, automation, and support duties as required.

Qualifications
This person should have a bachelor’s degree, preferably in the technology field, and a minimum of 2 year of related job experience in technology security or complex system management. Industry recognized security certification is required. Knowledge of networking, storage, and systems architecture with advanced troubleshooting skills is required. This person must possess a strong understanding of service delivery and have excellent communications skills. This person must be self-motivated, highly organized, and able to prioritize tasks.

Physical Requirements
This position will require infrequently lifting up to 75 pounds, occasionally lifting up to 50 pounds, and frequently lifting up to 25 pounds. This person may occasionally work in environments that may be louder than a normal office environment, requiring the use of hearing protection and protective clothing. This person will occasionally use ladders, power equipment, and hand tools in completing job responsibilities.

Responsibilities
  1. Identify, implement, and ensure the ethical administration of all security policies, processes, and procedures related to information security under the direction of the Information Security Officer. Ensure appropriate documentation exists supporting policies, processes, and procedures.
  2. Perform systems administration duties related to security architecture and infrastructure to include: Providing analytics and administrative support for security patches, products, and services; Collecting and analyzing relevant data, including system logs, related to security trends and technologies; Developing technical and non-technical designs to satisfy business requirements; Developing, modifying,, implementing, and automating plans for security products and processes.
  3. Ensure required systems are configured correctly to report to SIEM and appropriate alerting and monitoring is in place to support business requirements.
  4.  Implement and maintain system baselines supporting FBT's server, end user computing environment, and mobile device systems. Provide reporting, recommend changes, and remediate violations supporting baselines.
  5. Report violations (internal and external sources) to the CIRT (Computer Incident Response Team) and participate in CIRT activities such as investigating internal and external security incidents. Investigate possible security policy violations following established procedures as necessary.
  6.  Coordinate team members in complex hardware and software upgrades across all security platforms; provide security analysis for all hardware/software platforms and provide security resources for operating system and security software upgrades.
  7. Consult on company, department, and team projects where security needs are identified and represent the best interests of the company and security division at all times.
  8. Identify and evaluate security products to enhance current productivity and effectiveness. Make recommendations to management based on evaluation and assessment.
  9. Maintain strong professional relations with internal customers and outside vendors. Stay abreast of industry trends, threats, risks, and controls. Work with 3rd party vendors as needed.
  10.  Responsible for ensuring appropriate security and privacy controls are implemented on technology solutions to protect FBT data from intentional or accidental misuse.
  11. Serve as a member of FS-ISAC, Infragard, or other Security alliance to allow the proper sharing and learning of information relating to security based items such as current attack trends, precautionary measures to put in place, and things to watch for.
  12.  Adhere to compliance procedures and participate in required compliance training.
  13. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
January 05, 2021
Grade 5
Full-Time
Location: Sioux Falls, SD / Metro

Overall Functions
This person reviews loans in accordance with the bank's Loan Policy and Guidelines. This person analyzes commercial and agricultural credits. This person also makes recommendations on how to minimize the bank's exposure and ensure that lending practices conform to established policy.

Qualifications
This person should have a bachelor’s degree and a minimum of two years of experience in the bank lending and credit area or the equivalent. This person should have good credit judgement and show an aptitude toward detail and adherence to Loan Policy and Guidelines.

Responsibilities
  1. Analyze and risk rate credit lines requiring Loan Committee review, and critique the credit classifications assigned by the Loan Officers. The analysis must be consistent with the findings of the appropriate regulatory agencies.
  2. Review loan files as advances are made to ensure they qualify within the structure, documentation, and credit quality standards of the bank's Loan Policy and Guidelines.
  3. Present loan files or credit lines not meeting the standards of the bank's Loan Policy and Guidelines to the VP of Credit Administration with a detailed explanation of the credit exceptions and the recommended action necessary to correct the deficiencies and improve the bank's position.
  4. In the event of minor technical documentation discrepancies or identified potential credit weakness, communicate directly with the Loan Officer, requesting correction of the discrepancies and recommending alternatives for improving the credit lines. Perform follow-up action as necessary until corrected.
  5. Attend the bank's Loan Committee meetings where credit lines are presented to the Loan Committee for final approval, recommended action, and classification.
  6. Perform reviews of loan files, test loan underwriting, complete board reports, complete construction inspections, and perform other credit review-related projects for affiliates.
  7. Attend loan department and other committee meetings as requested by management to participate in decisions that affect ongoing and future operations of the loan department.
  8. Work in conjunction with the VP of Credit Administration to assist management in maintaining and updating the bank's Loan Policy and Guidelines according to established procedures.
  9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
February 3, 2021
Grade 5
Full-Time
Location: Sioux Falls, SD or Brookings, SD

Overall Functions
This person is responsible for processing the majority of change control requests and system inquiries for the System Support Team relating to banking software systems from all departments within Fishback Financial Corporation.

Qualifications
This person should have a bachelor’s degree or the equivalent. Experience in banking is preferred but not required. Above average customer service skills and the ability to complete multiple tasks while meeting deadlines are essential. This person should possess good communication and analytical skills as well as an aptitude for detail.

Responsibilities
  1. Take responsibility for monitoring, triaging & completing the majority of change control requests and support questions regarding banking software systems for both incoming ticket requests as well as phone calls for the department.

  2.  Identify trending issues and work with Banking Systems Administrators to implement solutions.

  3. Document and track system changes in accordance to the change control policy.

  4. Create and transmit various data files to third parties as scheduled and/or required.

  5. Assist with updating departmental procedures for all reoccurring tasks performed.

  6. Review various departmental reports including reports monitoring system access to identify potential security risks or concerns and route to Banking Systems Administrators.

  7. Maintain department established service level goals.

  8. Monitor & take appropriate action on e-mails received in the department inbox.

  9. Assist with processing new as well as changes to end user system access by routing for proper approvals and making system changes.

  10. Assist Banking Systems Administrators with regular access reviews for departmentally managed systems.

  11. Assist Banking Systems Administrators with gathering requested system documentation for audits & exams.

  12. Complete a minimum of 10 hours per quarter of job/industry related training.

  13. Participate in department on-call rotation.

  14. Assist with a variety of administrative and operational tasks as directed by the Banking Systems Supervisor that support operational efficiency.

  15. Act in accordance with FBT Policies and Procedures as set forth in the employee handbook.

  16. Adhere to compliance procedures and participate in required compliance training.
OVERALL FUNCTION:
The primary responsibility for this position is to assist with application maintenance and development to meet the requirements of stated project definitions.
QUALIFICATIONS:
This person should be pursuing an associate’s degree or the equivalent. This person must possess analytical, technical writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgement.
PRINCIPAL RESPONSIBILITIES:
1. Perform maintenance on applications to meet the requirements of project definitions.
2. Assist with the creation of technical documentation for software, database, code, or any other internal or external user documentation.
3. Evaluate, analyze, and troubleshoot reported software bugs in internally developed or third-party purchased software systems.
4. Implement strategies to interface applications with databases and assist with database design under the direction of the Application Developer II.
5. Stay current with new technology, techniques, and versions of software development.
6. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
7. Adhere to compliance procedures and participate in required compliance training.

February 18, 2021
Grade 9
Full-Time
Location: Roseville or Edina, MN

Overall Functions
This person is responsible for all aspects of Small Business Administration Lending; in addition to managing a team of SBA Officers who are generating SBA loans that will provide profitability to the Bank with minimum risk. Emphasis is placed on credit quality, loan performance and client and business line profitability.

Qualifications
This person should have a bachelor’s degree, plus a minimum of ten years of advanced experience in lending and sales experience or the equivalent. It is necessary that this person be able to professionally and effectively lead a team to achieve strategic decisions and targeted results. This person must be proficient with SBA lending concepts, practices and procedures. This person must possess good communication, marketing, business development, and negotiation skills.

Responsibilities
  1. Lead the team and develop an atmosphere of teamwork, open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
  2. Identify and develop new SBA loan opportunities by contacting prospects, existing customers and centers of influence while making sound decisions and exhibiting good credit judgment.
  3. Service and administer the SBA loan portfolio in accordance with the SBA Loan Policies and Underwriting Guidelines. Interview loan applicants, collect and analyze financial data to determine the feasibility of the prospect and the merits of the loan request.
  4. Sell and cross-sell bank products and services: provide leadership, training and motivation to the SBA Department to promote their interest in selling and cross-selling bank products.
  5. Manage the credit portfolio: perform annual collateral inspections to ensure adequate security coverage; on an on-going basis, consider the risk of each loan and assign a corresponding risk rating to the credit; ensure the complete collection of all loans extended by monitoring past-due reports and overdrawn accounts; and utilize legal collection efforts as outlined in the SBA Loan Policy.
  6. Attend all loan meetings to participate in decisions that affect ongoing and future operations of SBA Department.
  7. Represent the bank at community activities including business, charitable, civic, and social events. Maintain a proper, responsible citizen stature as a representative of the bank.
  8. Attend all meetings as deemed appropriate or directed by the management to keep informed of industry and financial trends, which may impact the client and/or the bank.
  9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
February 18, 2021
Grade 4
Full-Time
Location: Brookings, SD or Sioux Falls, SD

Overall Functions
This person is responsible for responding to incoming phone calls and conversations from customers and bank employees that come into the Cash Management Services team. This person works closely with various other FBT and operations departments.

Qualifications
This person should have a bachelor’s degree plus two years of experience in a related field or the equivalent. This person must display excellent verbal, written, and interpersonal communication skills and has the ability to work both independently and as a team. This person must have the ability to multitask while maintaining a high attention to detail and must display good judgment skills. This person must demonstrate effective problem-solving skills to provide customers with the best solution to their banking needs.

Responsibilities
  1. Be responsible for promoting the bank’s philosophy of excellent customer service. Including demonstrating active listening, empathy, and ability to prioritize customer needs to maintain efficiency standards in the Cash Management Services Team. Always ensuring customer confidentiality.
  2. Verify customers per security standards and review customer transactions/digital banking to identify fraudulent activity to limit risk.
  3. Be a resource for customer and employee inquiries regarding a full range of customer transactions, digital banking, and Cash Management Services.
  4. Troubleshoot digital banking experiences including but not limited to multifactor authentication, bill pay, mobile deposits, remote deposit capture, electronic statements, dormant netteller, cash management tokens, and resetting of passwords.
  5. Distribute customer requests for internal maintenance needed including but not limited to customer information updates; Cash Management accounts, users, and services, in a timely fashion adhering to our Cash Management Services team’s SLAs.
  6. Seek opportunities to retain, expand, and attract customer relationships by resolving issues in a timely manner and providing updated resolution timeframes. Assess customer needs and make recommendations regarding available options.
  7. Alert cash management administrators when system issues arise that cause customer service impact.
  8. Act in accordance with Cash Management Services procedures and policies and expectations manual. Adhere to established policies and procedures regarding appropriate resolution of customer complaints.
  9.  Inform Management of irregular or reoccurring problems and make suggestions for improvement to the service provided by the Cash Management Services Team.
  10. Attend all meetings and any other developmental training deemed necessary by the Cash Management Services Manager.
  11.  Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  12. Adhere to compliance policies and procedures as set forth in the employee handbook.
February 4, 2021
Grade 3
Full Time 
Location: Sioux Falls, SD

Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.

Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.

Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
February 4, 2021
Grade 4
Full Time 
Location: Sioux Falls, SD

Overall Functions
This person is responsible to provide support of Cash Management Services to new and existing business customers. This person will work closely with Cash Management Sales Officer/Consultant, Business Bankers and various departments within Banking Operations as well as third-party vendors.

Qualifications
A Bachelor’s degree in a business related field and two years of bank related experience or the equivalent is required. Knowledge of bank operations, transaction flows, and risk control monitoring is required. This person must be a self-starter, possess good analytical, organizational and decision-making skills, and must be able to multi-task and work independently. Effective communication is required using strong oral and written language skills. Knowledge of banking regulations is required.

Responsibilities
  1. Obtain required information from new and/or existing customers to analyze and execute proper structuring of Cash Management business products and services on operating systems.
  2. Perform ongoing customer support as needed. Facilitate resolution of in-depth customer questions or issues by routing and following up on requests to appropriate personnel or departments as needed. Effectively work with appropriate vendors to support the business customer. Keep supervisor informed of potential issues or areas of concern.
  3. Maintain a high level of knowledge of business bank products and services by attending applicable training sessions supplied by vendors and other professional organizations. Stay apprised of the latest system enhancements and industry trends.
  4. Establish, develop and maintain effective working relationship with Business Banking Officers and support staff to build a network for new customers and expand existing customer relationships.
  5. Develop, prepare and provide training for bank personnel and customer education as needed or requested at the bank location or via telephone/web conferencing.
  6. Prepare daily, monthly, and quarterly reports, summaries, and notifications regarding the analysis, activity, and growth of Cash Management products and services.
  7. Review Cash Management service procedures and processes at least annually, maintaining and updating as necessary.
  8. Cross-train on functions within the Cash Management Department.
  9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
January 05, 2021
Grade 3
Full Time 
Location: Sioux Falls, SD

Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.

Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.

Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
December 8, 2020
Grade 4
Full-Time
Location: Sioux Falls, SD / Brookings, SD / Edina, MN

Overall Functions
This person provides all loan processing support for the mortgage loan officers.
Qualifications
This person should have an associate’s degree, plus two years of prior job-related experience or the equivalent. Good communication skills and the ability to interact with customers, realtors and other professionals are required. This person must be familiar with mortgage lending concepts, practices and procedures.
Responsibilities
  1. Prepare and process all mortgage loan documentation from origination to closing according to established procedures. Identify appropriate documentation for all types of loans.
  2. Monitor in-process loan files for receipt of complete and accurate documentation for underwriting. Prepare credit package for submission to underwriting. Resolve subsequent underwriting conditions.
  3. Provide quality customer service while interacting with customers, realtors and other professionals.
  4. Monitor all current portfolio mortgage loan files to ensure proper maintenance according to established procedures.
  5. Assist with the sale of secondary market mortgage loans to the proper investor, according to specified requirements and resolve any exceptions needed to expedite the sale.
  6. Backup to conduct mortgage loan closings according to established procedures.
  7. Cover branch receptionist desk during lunch-hours on a rotating schedule, as needed.
  8. Attend all team meetings and training seminars, as deemed appropriate by the supervisor.
  9.  Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
February 19, 2021
Grade 3
Part Time 
Location: Cambridge, MN

Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.

Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.

Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
February 23, 2021
Grade 3
Part Time 
Location: Vermillion, SD

Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.

Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.

Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
August 21, 2020
Grade 5
Full-Time
Location: Brookings, SD or Sioux Falls, SD or Twin Cities Metro, MN
 
Overall Functions
This person provides required mortgage loan underwriting in accordance with secondary market standards. This person also assists in training the mortgage loan operations staff and the mortgage loan processing function. This position also provides mortgage loan processing support for the mortgage loan officers.

Qualifications
This person should have a bachelor’s degree plus three years of experience in all mortgage loan types or the equivalent. This person must have the ability to exercise independent and sound underwriting judgment and effectively apply knowledge of regulatory and industry guidelines to loan decisions. Good communication skills plus the willingness to work with others is required.

Responsibilities
  1. Review credit packages for credit quality, property eligibility, properly executed documentation, and compliance. Approve, suspend, or deny credit requests based on established industry standards. Communicate credit decisions to the mortgage loan officer and processor, and clarify any necessary requirements to resolve outstanding credit issues.
  2. Assist in any training for the mortgage loan operations staff and the mortgage loan processing function according to established procedures, including preparation and monitoring of all mortgage loan documentation from origination to closing, identification of complete and accurate documentation for all types of mortgage loans, and submission of credit packages for underwriting.
    Direct the secondary market function, ensuring effective and efficient underwriting, shipping, post-closing follow-up, document control, and accounting.
  3. Monitor and update manuals and software for regulatory, industry, and product changes as
  4. required. Assist the Senior Mortgage Underwriter to control and administer access, installation, and implementation of all mortgage-related software and updates.
  5. Assist the Senior Mortgage Underwriter to monitor new and pending changes to laws, regulations, and regulatory guidance. Attend seminars and other educational opportunities as needed.
  6. Attend loan/compliance department meetings as requested by management to participate in decisions that affect ongoing and future operations of each department.
  7. Advise and assist management in maintaining and updating the bank’s Loan Policy and Guidelines according to established procedures.
  8. Provide support to correspondent and branch banks with origination, underwriting preparation, and closings for secondary loans.
  9. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
February 24, 2021
Grade 8
Full-Time
Location: Madison, SD
 
Overall Functions
This person shall be responsible for maintaining efficient and successful operations of all branch staff and activities; in addition to developing new and managing existing deposit and loan accounts which will provide profitability to the Bank with minimum risk.

Qualifications
This person should have a bachelor’s degree, plus a minimum of five years of advanced experience in bank lending or the equivalent. Emphasis is placed on suitable communication skills as well as aptitude for detail. An agriculture and supervisory background is preferred but not required.

Responsibilities
  1. Supervise, plan and direct the daily activities and operations of the branch to ensure that all activities are conducted efficiently and effectively while maintaining a high level of customer service. Participate in decisions related to the selection, promotion, transfer, and discipline of assigned personnel.
  2. Develop new business by contacting prospects and existing customers while making sound decisions and exhibiting good credit judgment. Be responsible for the Bank’s public relations and favorable image by being involved in the community.
  3. Service and administer the assigned loan portfolio in accordance with the Loan Policies and Guidelines. Interview loan applicants, collect and analyze financial data to determine the feasibility of the prospect and the merits of the loan request.
  4. Sell and cross-sell bank products and services: provide leadership, training and motivation to branch employees to promote their interest in selling and cross-selling bank products.
  5. Manage the branch credit portfolio: perform annual collateral inspections to ensure adequate security coverage; on an on-going basis, consider the risk of each loan and assign a corresponding risk rating to the credit; ensure the complete collection of all loans extended by monitoring past-due reports and overdrawn accounts; and utilize legal collection efforts as outlined in the Loan Policy.
  6. Responsible for annual performance reviews of all branch staff, including timely reports to
    Human Resources.
  7. Coordinate scheduling at the branch to maintain efficient operations and meeting required
    coverage on a daily basis.
  8. Ensure appropriate building maintenance and security by working with the designated
    officer in order to maintain a safe and attractive environment for customers and
    employees.
  9. Attend all meetings as deemed appropriate or directed by the supervisor to participate in
    decisions which affect bank functions.
  10. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training.
December 15, 2020
Grade 4
Full Time 
Location: Brookings, SD 

Overall Functions
This person will train in the areas of deposit accounts. The objective is for the person to become familiar with the following responsibilities with minimal supervision.

Qualifications
This person should have an associate’s degree and a minimum of three years of related experience or the equivalent. This person should have good communication and analytical skills.
Responsibilities
PRINCIPAL RESPONSIBILITIES ARE TO:
1. Act as a backup for the Retail Department.

2. Develop and service deposit account relationships. Accept and verify information relating to the opening of new accounts, including checking, savings, and certificate of deposits accounts, in accordance with procedures.

3. Cross sell bank products to new and existing customers. Identify the needs of our customers and assist them with their needs or refer them to another department.

4. Respond to credit inquiries by other credit grantors and or credit reporting agencies consistent with established procedures and applicable laws.

5. Attend all meetings and developmental training deemed necessary.

6. Adhere to compliance procedures and participate in required compliance training.

7. Perform other duties as assigned.

8. Act in accordance with FFC policies and procedures as set forth in the employee handbook.

9. Adhere to compliance procedures and participate in required compliance training.

January 22, 2021
Grade 5
Full Time 
Location: Sioux Falls, SD 

Overall Functions
This person shall be responsible for sales and service activities, including developing and managing accounts that meet established requirements to provide maximum profitability to the bank with minimum risk.

Qualifications
This person should have a bachelor’s degree and two years of related experience in sales and/or retail activities, or the equivalent. This person should possess excellent verbal and written communication skills, have a well-rounded knowledge of all retail products and services, and have the ability to satisfy the banking needs of the customer.

Responsibilities
PRINCIPAL RESPONSIBILITIES ARE TO:
  1. Effectively match customer’s need by referring and/or selling products and services to enhance the customers’ relationship consistent with the First Bank & Trust Sales Culture. Work with resources provided to develop new customer relationships; including mortgage group, business banking group, ag group,
  2. Responsible for maintaining existing relationships that are profitable to the bank. Actively communicate with and provide excellent customer service to existing customers to strengthen retention.
  3. Perform general teller functions, including maintaining sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank. Balance teller drawer and daily transactions according to established procedures.
  4. Following Loan Policy and Guidelines, originate, underwrite, and close consumer loans. Monitor and maintain both the deposit and credit portfolios of customer households for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.
  5.  As coordinated by the Retail Branch Manager, conduct weekly surveys of competitors deposit rates and special offerings. Update internal rate chart and distribute to appropriate bank personnel.
  6. Receive and verify domestic wire instructions from customers and transmit that information to the Accounting department.
  7. Be involved in professional and non-profit organizations outside of the bank to help maintain the positive reputation of the bank.
  8. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  9. Adhere to compliance procedures and participate in required compliance training.

February 23, 2021
Grade 3
Internship
Location: Brookings, SD 

Overall Functions
As an intern, this person will learn first-hand what careers in community banking involve and will engage in a rotation through core departments including Retail Banking and Consumer, Business, Ag, and Mortgage Lending.
Throughout the rotation, this person will gain insight into a variety of business units including Insurance and Wealth Management as well as experience what happens “behind the scenes” in Credit Review and Operations.

Qualifications
This person should have a minimum of one year of business-related classes in a higher learning setting or the equivalent. Excellent communication and customer service skills are essential.
Responsibilities
PRINCIPAL RESPONSIBILITIES ARE TO:
1.Work closely with industry experts to identify and differentiate various banking products and services.
2. Observe and participate in the customer experience including identifying needs, recommending products that fit, and maintaining customer relationships.
3. Learn the foundations of banking by participating in general Retail functions including processing customer transactions, cash handling, and cash drawer balancing.
4. Shadow the lending process from start to finish and develop overall loan file knowledge.
a. Observe meetings with loan customers
b. List and describe various loan types and products
c. Compile and prepare proper underwriting information
d. Introduction to credit worthiness and cash flow by analyzing credit information and referring to policy & guidelines
e. View loan processing, servicing and closing
f. Witness Departmental collaboration
5. Introduction to Wealth Management Services including financial planning, trusts, retirement plan services, investment management and estate planning & administration.
6. Utilize banking systems and observe how they integrate into business processes.
7. Develop and apply a working knowledge of banking regulations and processes.
8. Maintain confidentiality, integrity and honesty, especially in dealing with customer
information.
9. Gain skills related to professionalism, financial analysis, decision-making, customer
service and communication.
10. Uphold professional standards when working with customers through various channels.
11. Attend and participate in committee and department meetings and professional
development opportunities and trainings.
12. Connect with and learn from department leaders and management.
13. Prepare a presentation at the close of the internship to be presented to key stakeholders.
14. Act in accordance with FBT policies and procedures as set for in the employee handbook.
15. Adhere to compliance procedures and participate in required compliance.

February 23, 2021
Grade 4
Full Time 
Location: Brookings, SD 

Overall Functions
This person works as part of an autonomous team and performs a wide variety of duties related to deposit and payment transactions for First Bank & Trust. This includes processing, exceptions, reconciliation, research, maintenance and support for both internal and external customers. This person may be required to work in the evenings and/or during on-call hours.

Qualifications
This person should have an associate’s degree in a business-related field and one year of bank-related experience or the equivalent. Above average customer service skills and the ability to work independently, as well as part of a team, to complete a variety of tasks while meeting deadlines. This person should have an aptitude for detail and accuracy and possess problem solving skills.
Responsibilities
PRINCIPAL RESPONSIBILITIES ARE TO:

Process ACH and/or Check 21 files with accuracy and attention to detail, as well as understand how the ACH and Check networks operate. Follow the appropriate Rules and Regulations related to file processing and possible exceptions to ensure completion within the appropriate timeframes. Respond to research and maintenance requests promptly. Process credit card applications and maintain a solid working relationship with underwriters. Process credit card payments, as well as respond to customer inquiries and research requests promptly and professionally. Work with vendors when appropriate regarding the credit card portfolio.

1. Monitor day to day activity for ATM fleet. Communicate with Retail staff and vendors as appropriate to ensure ATM functionality. Keep Support Analysts and Supervisor informed of trending issues to be further researched; they are also your contact point for escalated situations. Be engaged with Continuous Improvement initiatives to contribute to process improvements, operational efficiencies, and superior customer service.
2. Perform quality checks of all critical, key daily functions within the department and respond to department emails as appropriate. Assist in reviewing, maintaining, and updating department procedures annually, at a minimum. Strengthen team dynamics by participating in cross-training efforts as needed.
3. Act as a resource for internal and external customers across the organization in regards to deposit accounting functions and applicable regulations. Respond to customer inquiries and requests in a timely manner; assisting frontline staff promptly to expedite resolutions to customer issues.
4. Research, investigate, track, and follow all Regulation E rules, demonstrating accuracy, thoroughness, and orderliness in working ACH disputes and ATM/POS disputes. Respond to customers in accordance with Regulation E timeframes.
5. Contribute to and support Operational programs. Be familiar with and practice the “Be the 1” principles. Actively pursue developmental opportunities as discussed in one-on-ones and/or annual performance reviews.
6. Comply with laws, regulations, and policies that impact the business, keeping the supervisor and department manager apprised of potential issues or areas of concern.
7. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
8. Adhere to compliance procedures and participate in required compliance training.

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800-843-1552 or email hr@bankeasy.com.