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OVERALL FUNCTIONS: This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.

QUALIFICATIONS: This person should have an associate’s degree and a minimum of 3 years of related experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer. Ability to speak Spanish is preferred.

PRINCIPAL RESPONSIBILITIES ARE TO:
1. Perform general teller functions which may include but are not limited to:
 Processing customer deposits and withdrawals
 Accepting loan payments
 Processing credit card cash advances
 Selling negotiable instruments such as cashier’s checks and money orders

2. Duties may include (Depending on location):
 Act as Vault Teller in accordance with established procedures
 Research teller offages and report findings to accounting
 Balance and service ATM
 Maintain adequate branch supplies
 Assist in coordinating marketing of in-store promotional activities and programs
 Complete location month end reports

3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank.

4. Balance teller drawer and daily transactions according to established procedures.

5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.

7. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.

8. Sell and cross-sell products and services, open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures.

9. Complete verifications of deposit (depending on location).

10. Act as a backup for other departments as assigned by supervisor (depending on location).

11. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor.

12. Act in accordance with FBT policies and procedures as set forth in the employee handbook.

13. Adhere to compliance procedures and participate in required compliance training.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
November 12, 2020
Grade 3
Part-Time
Location: Brookings, SD
 
Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.
 
Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.
 
Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
October 23, 2020
Grade 3
Part-Time
Location: Brookings, SD
 
Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.
 
Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.
 
Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
November 18, 2020
Grade 5
Full Time 
Location: Brookings, SD
 
OVERALL FUNCTION: This person is responsible for processing the majority of change control requests and system inquiries for the System Support Team relating to banking software systems from all departments within Fishback Financial Corporation.

QUALIFICATIONS: This person should have a bachelor’s degree or the equivalent. Experience in banking is preferred but not required. Above average customer service skills and the ability to complete multiple tasks while meeting deadlines are essential. This person should possess good communication and analytical skills as well as an aptitude for detail.

PRINCIPAL RESPONSIBILITIES ARE TO:
1. Take responsibility for monitoring, triaging & completing the majority of change control requests and support questions regarding banking software systems for both incoming ticket requests as well as phone calls for the department.
2. Identify trending issues and work with Banking Systems Administrators to implement solutions.
3. Document and track system changes in accordance to the change control policy.
4. Create and transmit various data files to third parties as scheduled and/or required.
5. Assist with updating departmental procedures for all reoccurring tasks performed.
6. Review various departmental reports including reports monitoring system access to identify potential security risks or concerns and route to Banking Systems Administrators.
7. Maintain department established service level goals.
8. Monitor & take appropriate action on e-mails received in the department inbox.
9. Assist with processing new as well as changes to end user system access by routing for proper approvals and making system changes.
10. Assist Banking Systems Administrators with regular access reviews for departmentally managed systems.
11. Assist Banking Systems Administrators with gathering requested system documentation for audits & exams.
12. Complete a minimum of 10 hours per quarter of job/industry related training.
13. Participate in department on-call rotation.
14. Assist with a variety of administrative and operational tasks as directed by the Banking Systems Supervisor that support operational efficiency.
15. Act in accordance with FBT Policies and Procedures as set forth in the employee handbook.
16. Adhere to compliance procedures and participate in required compliance training.
November 24, 2020
Grade 5
Full Time 
Location: Brookings, SD / Sioux Falls, SD / Metro
 
OVERALL FUNCTION: This person prepares written in-house valuations related to valuing residential, commercial, and agricultural real estate held as collateral. This individual develops and maintains resources and contacts to establish competent and educated real estate market opinions.

QUALIFICATIONS: This person should have a bachelor’s degree in business or finance plus three years of relevant experience or the equivalent. A background in real estate, valuation assessment, or other credit underwriting experience within a residential, commercial, or agricultural business is necessary, including knowledge of appraisal theory and real estate lending. A basic understanding of applicable banking laws, rules, regulations, and requirements is important. Excellent communications skills are required, along with proficiency in Outlook, Word, and Excel. Must be able to meet objectives, goals, and deadlines with minimal guidance.

PRINCIPAL RESPONSIBILITIES ARE TO:
1. Develop and complete the preparation of internal residential, commercial, and agricultural real estate valuations.
2. Order and review real estate appraisals from bank-approved appraisers.
3. Consult with bankers regarding financial feasibility, risk, loan structuring, LTV, LTC, DSCR, etc.
4. Research and collect market data pertaining to current market conditions: absorption, demographics, employment, new companies, rents, vacancies, etc. for each major property type (retail, office, industrial, and agricultural).
5. Answer general real estate, appraisal, and other market questions for bankers and staff.
6. Obtain environmental reports and other independent reports as needed to support the lending group in risk evaluation.
7. Establish and maintain relationships with realtors, fee appraisers, bankers, and other knowledgeable market participants.
8. Assist Credit Administration Department with various job functions.
9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
10. Adhere to compliance procedures and participate in required compliance training.
November 19, 2020
Grade 6
Full Time 
Location: Brookings, SD or Sioux Falls, SD
 
OVERALL FUNCTION: This person designs and delivers a variety of learning and development courses. Includes creating proactive and responsive solutions to business needs and engaging in opportunities for ongoing improvement in individual, team, and corporate performance.

QUALIFICATIONS: This person should possess a bachelor’s degree in a related field plus four years of experience in instructional design and delivery or the equivalent. Banking background preferred. Excellent interpersonal skills and effective oral and written communication skills are necessary.

PRINCIPAL RESPONSIBILITIES ARE TO:
1. Design and develop instructional material and participant materials for adult learners, including needs analysis and application of strong instructional design principles.
2. Produce interactive e-learning modules using a variety of authoring tools including Articulate 360 and Microsoft Office Suite.
3. Facilitate training sessions, interacting successfully with a wide range of participants, utilizing a variety of adult learning/training concepts and principles.
4. Create a partnership with all levels of management and Human Resources, gaining a strong understanding of their learning and development needs in order to propose appropriate solutions.
5. Collaborate with project teams, coworkers, and committees, creating positive relationships and connections across the organization.
6. Handle multiple competing priorities in a fast-paced, results-driven, time-critical, and rapidly changing environment with minimal daily oversight.
7. Maintain a strong working knowledge of the banking industry, including products and services.
8. Promote the organization’s culture and vision in all applications.
9. Ensure all employee training records are maintained and updated.
10. Keep abreast of the latest trends/concepts in the area of learning and development.
11. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
12. Adhere to compliance procedures and participate in required compliance training.
OVERALL FUNCTION:
The primary responsibility for this position is to assist with application maintenance and development to meet the requirements of stated project definitions.
QUALIFICATIONS:
This person should be pursuing an associate’s degree or the equivalent. This person must possess analytical, technical writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgement.
PRINCIPAL RESPONSIBILITIES:
1. Perform maintenance on applications to meet the requirements of project definitions.
2. Assist with the creation of technical documentation for software, database, code, or any other internal or external user documentation.
3. Evaluate, analyze, and troubleshoot reported software bugs in internally developed or third-party purchased software systems.
4. Implement strategies to interface applications with databases and assist with database design under the direction of the Application Developer II.
5. Stay current with new technology, techniques, and versions of software development.
6. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
7. Adhere to compliance procedures and participate in required compliance training.
 
November 2, 2020
Grade 3
Part-Time
Location: Canton, SD
 
Overall Functions
This person shall be responsible for providing high quality retail services to customers. This person is responsible for the referral and sales of banking products to new, existing and prospective customers.
 
Qualifications
This person should have a high school diploma plus two years of prior experience in a customer service related field or the equivalent. This person should have good communication, problem solving and analytical skills as well as a genuine interest in satisfying the banking needs of the customer.
 
Responsibilities
  1. Perform general teller functions which may include but are not limited to:
     Processing customer deposits and withdrawals
     Accepting loan payments
     Processing credit card cash advances
     Selling negotiable instruments such as cashier’s checks and money orders
  2. Duties may include (Depending on location):
     Act as Vault Teller in accordance with established procedures
     Research teller offages and report findings to accounting
     Balance and service ATM
     Maintain adequate branch supplies
     Assist in coordinating marketing of in-store promotional activities and programs
     Complete location month end reports
  3. Maintain sufficient cash drawer funds to provide timely customer service while remaining within the drawer limit requirements set by the bank
  4. Balance teller drawer and daily transactions according to established procedures
  5. Watch for stop payments, check kiting, counterfeit or fraudulent checks and other suspicious transactions.
  6. Develop and service deposit account relationships. Answer inquiries and provide information to customers on various accounts and services, both retail and non-retail.
  7. Sell and cross-sell products and services. Identify the needs of existing and prospective customers and assist them or refer them to the appropriate department.
  8. Open new deposit and CD accounts. Accept and verify information relating to the opening of new deposit relationships in accordance with procedures (depending on location).
  9. Attend all team meetings and any other meetings and/or training deemed necessary by supervisor
  10. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  11. Adhere to compliance procedures and participate in required compliance training
  12. Perform other duties as assigned
November 19, 2020
Grade 4
Full-Time
Location: Sioux Falls, SD or Brookings, SD
 
Overall Functions
This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.
 
Qualifications
This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.
 
Responsibilities
  1. Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.
  2. Ensure customer confidentiality.
  3. Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.
  4. Adhere to established policies and procedures regarding appropriate resolution of customer complaints.
  5. Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods/solutions to meeting customers’ needs.
  6. Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.
  7. Be responsible for promoting the bank’s philosophy of excellent customer service.
  8. Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor.
  9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
November 2, 2020
Grade 6
Full-Time
Location: Sioux Falls, SD or Brookings, SD
 
Overall Functions
This person oversees all areas of support for the closing and post-closing of mortgage loans including daily supervision, guidance and backup to the loan specialists and administrators performing the closing, delivery, insuring and HMDA reporting of mortgage loans originated in the mortgage department.
 
Qualifications
This person should have a bachelor’s degree plus four years of prior job-related experience or the equivalent. Good communication skills and the willingness to work with others is required. This person must be familiar with mortgage lending concepts, practices, and procedures. This person needs the ability to interact with customers, realtors, and other professionals.
 
Responsibilities
  1. Lead the team and develop an atmosphere of teamwork, open communication and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform
  2.  Provide training and ongoing guidance to the mortgage loan specialists and administrators working with the preparation of closing documents, delivery and insuring of all mortgage loan types including FHA, VA and Rural Development.
  3. Work with the Mortgage Loan Operations Supervisor to establish efficient procedures and practices for closing, delivery and insurance of mortgage loans and reporting of the Home Mortgage Disclosure Act (HMDA). Assisting with the administration of the LOS software, identifying changes needed and the reporting of data.
  4. Manage volumes and work flow while assisting where needed to insure that closings are prepared and delivered as timely and accurately as possible. Monitor lock in expirations, along with investor and insurer deadlines to insure loans are sold on the secondary market within the expected timeframes.
  5. Work with Mortgage Loan Operations Officer to establish procedures, training and insure the accuracy of the monthly department reports and the quarterly/annual HMDA report
  6. Work closely with the Underwriting Department, Processing Supervisors and the Compliance Department as loan exceptions are identified and regulatory, investor and insurer guidelines change to ensure the issues and changes are communicated to the correct areas.
    April 2020
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
    sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  7. Host and/or attend all team meetings and training seminars as deemed appropriate by the supervisor.
  8. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  9. Provide quality customer service while interacting with customers, realtors, and other professionals
  10. Adhere to compliance procedures and participate in required compliance training.
November 24, 2020
Grade 3
Part-Time
Location: Brookings, SD
 
Overall Functions
This person is responsible for providing a safe and nurturing environment for children, under the guidance of the Lead and/or Assistant Teacher. Assist in the implementation of developmentally appropriate curriculum, in support of the program’s philosophy on early childhood education.
 
Qualifications
This person should have a high school diploma, GED or the equivalent and one year of experience with young children. Strong communication and time management skills required. Must not have on record a substantiated report of child abuse or neglect.
 
Physical Requirements
This person must be able to lift up to 60 pounds, sit on the floor or low child-sized chairs, walk and run short distances, walk long distances (several city blocks), remain outside in all types of weather conditions (hot, humid, cold, breezy) for short and long periods of time, stand for extended time frames and bend frequently. Must be agile enough to move quickly in response to children’s needs.
 
Responsibilities
  1. Supervise and interact with children in all areas of the Center, outdoors and on field trips away from the Center, while maintaining a safe and inviting environment. Respecting children’s dignity and individual differences.
  2. Assist in implementing a developmentally appropriate curriculum that reflects observations and assessments of the individual children, ensuring a variety of materials and activities.
  3. Create and maintain an open and professional relationship with all families and Center staff, including facilitating discussions, at the direction of the Lead Teacher, surrounding daily activity, changes and/or concerns, involving the children.
  4. Be knowledgeable of program’s health and safety regulations and emergency procedures. Ensure readiness to respond appropriately, if necessary.
  5. Attend all staff meetings and complete recommended training programs. Provide the Director with documentation, in accordance with state requirements.
  6. Act in accordance with FBT policies and procedures as set forth in the employee handbook, as well as the Kid’s World Handbook.
  7. Adhere to compliance procedures and participate in required compliance and other training as requested.
 
 
November 3, 2020
Grade 4
Full-Time
Location: Brookings, SD or Sioux Falls, SD
 
Overall Functions
This person will be responsible for ongoing quality assurance reviews of vendors who provide service to support FBT’s national products program.
Qualifications
This person should have an Associates Degree plus a minimum of three years financial services experience or the equivalent. This person should possess good verbal and written communication skills, organizational skills and well rounded financial services knowledge. Must be proficient in Microsoft Office programs and have general understanding of banking compliance regulations. 3rd Party Payment Processor experience preferred.
 
Responsibilities
  1. Perform monthly review of processes for various programs within the national products area.
  2. Work with manager to communicate findings to third party providers and track for resolution.
  3. Provide monthly reporting of quality assurance reviews to senior management and the bank board of directors.
  4. Develop internal quality assurance processes and monitoring systems for key areas within FFC.
  5. Assist in the development of quality assurance processes for new programs as they start up.
  6. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
  7. Adhere to compliance procedures and participate in required compliance training.
 
August 21, 2020
Grade 5
Full-Time
Location: Brookings, SD or Sioux Falls, SD or Twin Cities Metro, MN
 
Overall Functions
This person provides required mortgage loan underwriting in accordance with secondary market standards. This person also assists in training the mortgage loan operations staff and the mortgage loan processing function. This position also provides mortgage loan processing support for the mortgage loan officers.
 
Qualifications
This person should have a bachelor’s degree plus three years of experience in all mortgage loan types or the equivalent. This person must have the ability to exercise independent and sound underwriting judgment and effectively apply knowledge of regulatory and industry guidelines to loan decisions. Good communication skills plus the willingness to work with others is required.
 
Responsibilities
  1. Review credit packages for credit quality, property eligibility, properly executed documentation, and compliance. Approve, suspend, or deny credit requests based on established industry standards. Communicate credit decisions to the mortgage loan officer and processor, and clarify any necessary requirements to resolve outstanding credit issues.
  2. Assist in any training for the mortgage loan operations staff and the mortgage loan processing function according to established procedures, including preparation and monitoring of all mortgage loan documentation from origination to closing, identification of complete and accurate documentation for all types of mortgage loans, and submission of credit packages for underwriting.
    Direct the secondary market function, ensuring effective and efficient underwriting, shipping, post-closing follow-up, document control, and accounting.
  3. Monitor and update manuals and software for regulatory, industry, and product changes as
  4. required. Assist the Senior Mortgage Underwriter to control and administer access, installation, and implementation of all mortgage-related software and updates.
  5. Assist the Senior Mortgage Underwriter to monitor new and pending changes to laws, regulations, and regulatory guidance. Attend seminars and other educational opportunities as needed.
  6. Attend loan/compliance department meetings as requested by management to participate in decisions that affect ongoing and future operations of each department.
  7. Advise and assist management in maintaining and updating the bank’s Loan Policy and Guidelines according to established procedures.
  8. Provide support to correspondent and branch banks with origination, underwriting preparation, and closings for secondary loans.
  9. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  10. Adhere to compliance procedures and participate in required compliance training.
 
 
 
March 12, 2020
Grade 6
Full-Time
Location: Roseville, MN
 
Overall Functions
This person underwrites, services, and develops business loan relationships in a profitable manner while minimizing risk. Emphasis is placed on credit quality, loan performance, and client profitability.
 
Qualifications
This person should have a bachelor's degree and a minimum of two years of related experience or the equivalent. Experience in loan documentation, loan file compliance, and credit analysis, as well as an in-depth understanding of business and personal financial concepts, is recommended. This person must possess good communication, marketing, sales, and negotiation skills.
 
Responsibilities
  1. Service and administer assigned business loans in accordance with the Loan Policy and Guidelines.
  2. Interview loan applicants, and collect and analyze financial and related data to formulate proposals for existing and prospective clients.
  3. Establish and negotiate where necessary the terms under which a business banking relationship will be extended, including the costs, repayment method, schedule, and collateral requirements, and include all documentation according to the Loan Policy and Guidelines.
  4. Develop new relationships by contacting prospects and clients while making sound decisions and exhibiting good credit judgment. On an ongoing basis, consider the level of risk in each loan in the portfolio and assign the corresponding risk rating to the loan.
  5. Maintain a high level of knowledge of Business Solutions products and services. Develop and maintain effective working relationships between the Business Solutions Department and the Business Banking Department to promote cross-selling of products and services.
  6. Underwrite Business Credit Card applications in accordance with established Business Credit Card underwriting guidelines to ensure proper documentation and approval levels are met.
  7. Utilize reasonable efforts on the collection of loans extended using any legal means as outlined in the Loan Policy and Guidelines.
  8. Review and discuss with business loan clients concerning various financial needs, cross-sell products, and answer clients’ questions about bank policies and procedures. Keep abreast of trends that may impact the bank's clients, including legal, regulatory, and economic issues.
  9. Counsel with the Business Banking Department Manager on all matters pertinent to the operations of the Business Banking Department.
  10. Attend all loan meetings as directed by the Business Banking Department Manager to participate in decisions that affect ongoing and future operations of the Business Banking Department.
  11. Act in accordance with FFC policies and procedures as set forth in the employee handbook.
  12. Adhere to compliance procedures and participate in required compliance training.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800-843-1552 or email hr@bankeasy.com.