What is Bill Pay?
Payments is an online service that allows you to pay almost any individual or company through your Digital Banking account. You determine whom you want to pay, when you want to make the payment, and which checking account you want the payment to come from. It's safe, secure, and easy to use.
Who can I pay with Bill Pay?
You can pay almost any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills, credit cards, or individuals such as a landlord, babysitter, or relative.
How are Bill Pay payments delivered?
Bill pay payments are sent either electronically or by paper check, depending on the method accepted by the person or company receiving the payment. The majority of payments are delivered electronically, which is the faster method. Your payment information, such as your account number, is sent via secure transmission. Payments made by paper check are mailed via the U.S. Postal Service.
Is Bill Pay secure?
Paying bills online is one of the safest ways to pay your bills. Using Bill Pay helps prevent identity theft caused by lost or stolen checkbooks, bills, and statements. It also increases your privacy because your account information, account numbers, and payment history can be accessed only within your private Digital Banking account. With real time access to your payment activity, you maintain tighter control of your bank account.
How long does it take before my payment is received?
Generally, your payment is delivered to and processed by the payee within 2-3 business days if sent electronically, or 7-10 business days if sent via paper check.
How are the scheduled payments processed with Bill Pay?
Most scheduled payments are sent electronically and funds are withdrawn from your account on the day we send the payment. If a payee does not accept electronic payments, the payment will be sent via paper check.
Can I edit a payee address?
Yes. To edit payee information, select the payee’s name. From the payee details screen, select the ‘edit’ link.
How late in the day can I edit or delete a payment?
Generally, you may edit or delete a scheduled payment before 2:00 pm Central Time on the day of the payment date by changing the information within Payments or by calling us at 800.843.1552. Certain exceptions apply, so please contact us if you are unable to cancel a payment.
When will the money be taken out of my account?
For an electronic payment, funds are debited from your account the day that you select the payment to send. In order to send an electronic payment on the same day, the payment must be submitted prior to 2:00 pm Central Time.
Check payment funds are debited from your account when the check clears the account.
What if I do not have enough money in my account?
We will treat Bill Pay check items just like any other check you write. Overdraft fees and return check fees may be applicable. Electronic payments are verified for funds availability. If your account has insufficient funds, the payment will be cancelled.
What is the cut-off time for Bill Pay payments?
Bill Pay payments need to be entered by 2:00 pm Central Time in order to be processed that business day. Bill Pay payments entered after 2:00 pm will be processed the following business day.
How far in advance should I set up a Bill Pay payment to ensure that it is paid on time?
Electronic payments should be scheduled 3 business days in advance of when the payment is due. Electronic payments may be delivered as quickly as 1 day, but that does not guarantee that the payee will process the payment and credit your account on that same day.
Check payments should be scheduled 7-10 business days in advance of when the payment is due.
How do I know if the Bill Pay payment will be sent by check or electronically?
"Check" or "Electronic" will be displayed under the payee name on the payments tab.
How far in advance can I enter a Bill Pay payment?
A recurring scheduled payment can be set up in advance to any date in the future. A one-time payment can be set up to be sent 5 years in the future.