What functions can I perform from my mobile device?
- Check balances and transactions
- View and download a long history of statements
- Make payments to businesses and individuals
- Make internal and external transfers
- Set and view balance and transaction alerts
- Lock and unlock your debit card instantly
- Deposit checks for free
- Send and receive secure messages
- Connect and view your accounts at other participating financial institutions
- Find branch and ATM locations
How do I access Mobile Banking?
iPhone, iPad, and Android users can download an app. Launch the App StoreSM or Google PlayTM on your mobile device, then search for “BANKeasy” (no spaces).
How do I know if my transfer or bill payment was entered successfully?
If you have opted to Receive Text Message Alerts in your Mobile Settings on Digital Banking, each time you make a transfer or bill payment, a confirmation text message will be sent to your mobile phone. If you do not receive a confirmation text message, double-check to make sure the transaction went through.
What if I no longer want to be a mobile banking user?
Log in to Digital Banking, select "Options" > "Mobile Settings," deselect "Enable web access for your mobile device," then click "Submit."
What happens if I lose my mobile device?
Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your mobile device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
What happens if I lose communication/signal during a transaction?
If you have opted to Receive Text Message Alerts in your Mobile Settings on Digital Banking, when you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
What do I need to do if I get a new phone?
If you get a new phone but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Digital Banking account from a computer and update your information on the Options > Mobile Settings page. You will not receive a text message regarding Mobile Banking transactions if your phone number is not correct.
How do I search for a transaction?
You will be able to view all transaction history in the future, with 120 days' worth of transaction history imported when moving to the new mobile app. You can search transactions by using the magnifying glass in the transactions screen. You can also search by tags by using the gear in the transaction screen.
How do I delete a bill payment that I set up through my mobile device?
You can delete the payment from the main menu of the payment section by selecting the payment and clicking the trash can in the upper right corner.
Who do I contact if I am experiencing issues with Digital Banking?
Please call us at 800.843.1552 to report the issue you are experiencing.
What are the restrictions on the type of mobile devices that can be
used to access accounts?