Who's eligible for a Custom Image Debit Card?
Anyone who has a debit card associated with a First Bank & Trust consumer checking account, including primary and secondary account holders and/or authorized signers.
How much does it cost?
Each Custom Image Debit Card costs $9.95. The fee will be deducted from your primary checking account linked to your debit card.
How often can I change the image on my Custom Image Debit Card?
You can change your existing card as often as you like (cost is $9.95 each occurrence).
What happens when my card expires?
First Bank & Trust debit cards are re-issued every three years. All Custom Image Debit Cards re-issued upon the expiration date will be re-issued as a First Bank & Trust branded debit card. You may order a new Custom Image Debit Card at any time at a cost of $9.95.
How long will it take to receive my card?
Once your image has been reviewed and approved, you can expect to receive your card within 7-10 business days.
Will my existing card work until my new Custom Image Debit Card arrives?
Yes, your existing card will continue to work until you activate your new Custom Image Debit Card. Please destroy your old card once the new card is activated.
What can I do to make sure my image looks great printed on my card?
Choose a clear, sharply focused image, preferably taken at a high resolution. You can also use photo-editing software to enhance your photo prior to uploading it, if you so choose.
Are there any rules about what photos I can use?
Yes. In general, you must own the rights to the photo, and the photo cannot be considered offensive. Please review our Image Guidelines for the complete set of criteria for acceptable photos. Every image submitted is reviewed for compliance with the Image Guidelines, and must also follow the Visa® Issuing Guidelines as set by Visa® International. If your image is rejected, you will be notified by email within two business days.
What size and format does the photo need to be?
The photo needs to be a digital photo in JPEG, GIF, PNG, TIFF or BMP format. The image needs to be at least 840 x 840 pixels and at least 50KB (kilobytes) in size, not to exceed 10MB (megabytes). Our design service provides a tool to resize your picture to look the way you want. Please review the Upload Guidelines for further detail.
What happens if I lose my Custom Image Debit Card?
Notify the bank immediately if you have lost your debit card. If you would like your Custom Image Debit Card re-issued due to any reason, such as lost, stolen, name change, or damage to the card, there will be a $5 ATM/POS Replacement Card fee. The replacement fee will be debited from the primary checking account associated with the debit card.
Can a joint account holder design their own card as well?
Yes, every debit card associated with a First Bank & Trust consumer checking account can be customized by the individual cardholder, whether they are a primary or secondary account holder or authorized signer.
If I am a new First Bank & Trust customer, how do I order a Custom Image Debit Card?
If you are a new customer, please enter six zero’s (000000) in the “Last 6 digits of card number” field.
Does customizing my debit card change anything about my account,
like my Personal Identification Number (PIN)?
No, everything about your account, including your PIN, will remain the same. However, your debit card expiration date may be extended depending on the re-order date.
Does a Custom Image Debit Card work just like a regular debit card?
Yes. The only difference is the image on the debit card.