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Digital Banking FAQ

 
 
Yes, upon opening our old app (FBT Mobile) on or after April 7, you will be prompted to update/download the new version called “First Bank & Trust.” If you don’t see a prompt or if you don’t have our old mobile app, simply go to your app store, search for “BANKeasy” and download the new version.
Yes, your current Online Banking ID (now called “username”) and password will work. (If you prefer logging in by using your fingerprint or facial recognition, you will select that function after you log in for the first time). 
 
Keep your Credentials Secure: Your username and password should never be shared with anyone. These credentials protect your private account information. Keeping them secure means keeping your account(s) secure.
 
No one should ever ask you to share your credentials with them so they can conduct transactions or activity on your behalf. If you have been asked to share this information with someone, discontinue communication with them, and notify the bank.
To have the best experience, use the latest version of Chrome, Firefox, Microsoft Edge, or Safari. Internet Explorer is not recommended, as it no longer supports the minimum security measures required to keep your data safe.
Two-factor authentication adds another layer of protection to your accounts. The first time you log in, you’ll be asked to secure your account with an email address and cell phone number. A unique code will then be generated and sent to you via text, and you’ll use that code to gain access to your accounts. The new Digital Banking platform will remember which device you use, so if you check the “don’t ask for codes again on this computer” box during log in and always use the same device, you’ll only need to enter the code once. If you log in using a different device, you’ll be sent a new code to verify you are who you say you are. Do not share this code with anyone else.
During the log-in process, a code will be sent by text to the phone number you specified. If your phone doesn’t accept texts, you can choose a different option (such as a voice phone call). (Note: Authentication codes cannot be received via email.)
Yes, you will need to reset your alerts. To do this, click on the desired account, then select “Manage Alerts.”
You can temporarily suspend your debit card within the “Card Management” option by changing the toggle switch to temporarily suspend your card.
 
If you want to report your card lost/stolen, click on the card you want to report, then choose “Report lost/stolen.” You will need to contact the bank to report any suspicious transactions and also to reorder a new card. (Note: This action will deactivate your existing card immediately. Any one-time and recurring transactions will be blocked.)
Yes. All your account nicknames will still be there, although your accounts may appear in a different order than before. It’s easy to reorder them by clicking “Organize Accounts” and dragging them into the order you prefer.
Scheduled payments will process normally. If you wish to make any changes to your scheduled payments, go to “Payments” on the dashboard to access and to manage your payments.
Yes, you will still be enrolled. Mobile Deposit is called “Deposit check” within the new Digital Banking platform.
Yes. If you are enrolled to receive electronic statements today, you will be able to see them within the new Digital Banking platform both online and in the mobile app. Click on any account name and select “Documents.” Next, choose the account statement or notice you want to view. Up to 18 months of statements will be available.
Initially, you’ll have access to up to 120 days of transaction history for all account types. Your history will build as more transactions accrue.
Yes. You can easily initiate secure messages and send from several places within the Digital Banking platform. To review past messages, simply click on “messages” from the dashboard or menu.
To transfer funds between your accounts:
  1. Log in to Digital Banking.
  2. Select Transfers in the menu.
  3. Choose the account you want to transfer money from, the account you want the money transferred to, and the amount that you would like to transfer. Select “More options” to specify frequency of transfers and a date you would like the transfer to occur.
  4. Review the information you have entered, and click Submit to make the transfer.
Cash Management users will continue to have the same functionality through the “Cash Manager” tab within the new Digital Banking platform.
Yes, prior to Tuesday, April 7, we recommend downloading your latest transactions to ensure you have a complete history. Additionally, you may need to update your account software to the new site.
Please call us at 800.843.1552 and press 1 for Digital Banking assistance. You may also stop into any of our locations or send us a secure message through “messages.”
 
Extended Call Center Hours Effective April 7, 2020:
  • Monday-Friday: 7:30 a.m.–11 p.m.
  • Saturdays: 9 a.m.–5 p.m.
  • Sundays: 9 a.m.–5 p.m.
  • Holidays: 9 a.m.–5 p.m.